Account Move to OCI FAQ

As the move of your NetSuite account to a new data center built on Oracle Cloud Infrastructure (OCI) approaches, the following questions and answers will help you to prepare.

Who will be notified about the date and time for our account move?

Automated email notifications and in-account notifications will be sent to account administrators.

Can I change the date and time of our account move?

Yes. You will have the ability to reschedule your move. Details on how to reschedule your move will be in the notifications you receive.

How many times can I change our move date?

Administrators have the ability to change your move date as many times as necessary.

How long will the move take?

We anticipate the move taking less than 60 minutes to complete.

After our account has been moved to the new data center, can we move back to the classic NetSuite data center?

No, that is not possible.

How will we know when the move is complete?

If you have the Maintenance Complete Email Notification box checked under Setup > Company > General Preferences, you will receive an email notification when your move has completed successfully.

How will it be decided which data center our account will be moved to?

Oracle NetSuite will balance accounts among data centers within each geographic region.

Can we select the data center to which our account is moved?

No. Your account will be moved to a data center within the geographic region closest to you.

We have a compliance requirement for our data to be located in a certain geographical location. How can we confirm this requirement is met?

Oracle NetSuite will follow all compliance requirements. To discuss further requirements, please contact your Account Manager.

Has the process for moves to the new data center been tested?

Yes. Oracle NetSuite has thoroughly tested the move process to ensure a smooth transition for you and your business.

Does our new data center have a disaster recovery plan?

Yes. For more on disaster recovery capabilities, please see the Disaster Recovery Fact Sheet.

Will this move impact our sandbox account?

After your production account is moved to a data center built on OCI, you can refresh your sandbox and it will then be moved to OCI as well.

If you want your sandbox account moved to a data center built on OCI without refreshing it, please file a support case with NetSuite Customer Support.

Can I request an early move to OCI?

Yes. If your circumstances require an early move of your production or sandbox account to OCI, please file a support case with NetSuite Customer Support.

Do I need to do anything to prepare for my move to OCI?

Most customers won’t need to take any action before their account is moved to OCI. Existing integrations, customizations, and SOAP web services are expected to continue functioning normally after the move to OCI. However, if your integrations, customizations, or SOAP web services contain hard-coded IP addresses or data center specific URLs, you will need to make changes. You should also confirm that your integration endpoints are accessible in the geographic region you are being moved to.

For more information about how to discover whether your account is ready for a move, see Traffic Health Reports. For alternatives to hard-coding IP addresses, see NetSuite IP Addresses.

If any action is required, you will be notified in advance with instructions about what needs to be done prior to the move.

What is the value of my NetSuite account being moved to a data center built on OCI?

We are moving NetSuite accounts to data centers built on OCI to use Oracle’s ongoing investments in security, reliability, and availability.

The NetSuite service running in data centers built on OCI means that:

We can deploy more data centers in more locations. We can also more easily accommodate regulatory compliance, like privacy laws.
We can reduce the number of customers in each data center. The potential impacts of an unforeseen event are also diminished by using an optimally sized data center that is located in your geographic region.
We can define the optimal data center and use that plan everywhere. This uniformity improves:
- Consistency in performance between regions
- Reliability within every region
- The speed at which NetSuite can release new infrastructure improvements
We use the latest technology, including:
- Exadata, which is the fastest Oracle database platform in the world.
- Autonomous Database, which uses the power of AI to make optimizations quicker.
- The latest hardware upgrades Oracle offers.

After your NetSuite account is moved to a data center built on OCI, you will have more opportunities to use Customer-Scheduled Maintenance. You will have the flexibility to reschedule your NetSuite upgrade to a date and time that works best for your business.

Will the move to OCI improve performance in my NetSuite account?

Performance in your NetSuite account will be similar in your new data center to what you experienced in your old data center.

If you have questions about performance in your account, please contact NetSuite Customer Support.

What do Connect users need to know about OCI?

All Connect customers need to take some actions prior to the move to OCI. For more information, see Required Update of SuiteAnalytics Connect Drivers.

Why do some of my account’s logs seem incomplete after the move?

The following logs and data collections are not moved with your NetSuite account to the new data center built on Oracle Cloud Infrastructure (OCI):

Data about concurrency usage at Setup > Integration > Integration Management > Integration Governance (Administrator).
Data about scripting, at Customization > Scripting > Script Execution Logs.
Data about the performance of NetSuite customizations and operations, at various pages under Customization > Performance.

For the first 29 days after the move, the displayed values will be calculated using data stored since the date of the move, rather than from the last 30 days.