1. Account Administration
  2. Best Practices for Cloud Accounts
  3. Traffic Health
  4. Traffic Health Reports

Traffic Health Reports

Traffic Health reports identify URLs that use data center-specific domains in your account. You must change the data center-specific domains in the URLs to your account-specific domains. To make the necessary changes to a data center-specific URL:

See URLs for Account-Specific Domains for more information.

Administrators and other users with the Set Up Company permission can access the Traffic Health tool at Setup > Company > Company Management > Traffic Health. The first time this page is accessed in an account, click Generate Report to populate the report.

Generating a Traffic Health Report

Each area of NetSuite traffic is evaluated using a specific set of parameters. The Traffic Health report displays results for many NetSuite services. The rows listed in each section of the report can help you to locate the source of the problem. In many cases, you can resolve problems by using an account-specific domain, or by using a method for dynamically discovering the correct domain.

Resolve the items listed for each service, then generate a new report to ensure that there are no more items for you to resolve. Continue this process (fixing all items then generating a new report) until all sections of the report contain the message No records to show.

  • The combination of parameters with the highest number of occurrences appearing in the Count column may point out the severity of an issue. Items are listed in order of highest count first.

    Important:

    The order of the listed items may not be the same as the way you would rank the severity according to business priority.

  • There is a limit of 50 rows listed for each service on a generated report. If a section of the report returns 50 rows, and you want to view the complete list of results, contact NetSuite Customer Support.

  • A single integration can be represented by multiple rows on a section of the report, based on the combination of parameters evaluated. Each row represents a single use case. For example, a row can represent when an integration was run from a different computer, or when an integration connects to a different endpoint with different parameters.

To generate a Traffic Health report:

  1. Go to Setup > Company > Company Management > Traffic Health.

  2. Click Generate to create a fresh report. By default, the report displays activity for the last seven days.

  3. Click each of the sections of the report to verify whether there is any incoming traffic using data center-specific domains.

    1. If you see the message No records to show, congratulations, all incoming traffic is using account-specific domains.

    2. If you see items listed in a section of the report, you must identify the non-compliant traffic, and determine the severity. The severity determines the order in which you will update the items in the list to use an account-specific domain or a dynamic discovery method when appropriate.

  4. For more information about how to correct items listed on your report, see the following topics:

  5. As you correct items listed in a Traffic Health report, you may want to generate a fresh report to verify that the items have been fixed.

    • By default, the initial report displays the last seven days of non-compliant traffic for your account.

    • When you generate subsequent reports, you can select a value for the desired time period: the Last hour, the Last 7 days, or the Last 24 hours.

    • The timestamps and fixed periods are based on the Pacific time zone.

    • Text on the page informs you of how long you must wait before generating another report, and when the current report was generated.

Related Topics

General Notices