1. Account Administration
  2. Best Practices for Cloud Accounts
  3. Traffic Health
  4. Commerce Traffic Health

Commerce Traffic Health

All incoming Commerce-related traffic to your account that is using a data center-specific domain is listed in this section of the report.

Correcting Your Commerce Traffic

The data listed in each column indicates where to find the Commerce traffic that is using a data center-specific shopping or checkout domain. You should update the source of the traffic to use your account-specific domain URL.

Traffic Health reports identify URLs that use data center-specific domains in your account. You must change the data center-specific domains in the URLs to your account-specific domains. To make the necessary changes to a data center-specific URL:

  • You may need the help of a developer in your company.

  • You may need to ask your company’s IT department to locate the owner of the integration.

  • You may need to contact a partner who set up an integration, or the third-party supplier of an integration.

See URLs for Account-Specific Domains for more information.

The following procedure assumes that you have already generated a report. If this is not the case, or if you want to refresh the report data, see Generating a Traffic Health Report.

To correct the items reported for Commerce:

  1. Click Commerce.

    1. If you see the message No records to show, all of the Commerce-related traffic in your account is using account-specific domains.

    2. If you see items listed in this section of the report, you must identify the non-compliant traffic, and determine the severity.

      Use the number in the Count column to determine the priority of the updates you should make. The higher the count, the higher the priority to make updates to use an account-specific domain.

    3. The Referrer column indicates the source of the traffic.

      Note:

      Every line reported in the list may indicate a separate instance of Commerce-related traffic.

      Column Name

      How This Information Can Help You Identify the Traffic

      Host

      Domain name (Host header) associated with an incoming HTTP request.

      URL Path

      Same as the path that shown in the Host column, but the URL Path does not include the domain.

      Query String

      Includes the Script ID or Deployment ID of the script. You do not need to locate the particular script using those IDs. The problem is with the user agent that is calling the script.

      The script, or query string parameter, identifies the external Suitelet ID instance being called. Determining the purpose of the external Suitelet will help you to narrow down the scope of integration clients that need to be updated.

      Referrer

      If the Referrer column is blank, this can indicate:

      • a bookmark

      • an email client downloading content displayed in an email message

      • a search engine bot

      Response Code

      HTTP response status code.

      Failures of requests using a data center-specific URL with 500 series response codes are listed in this report.

      500 series response codes: The operation failed on the NetSuite side because the server could not process the response. The operation did not fail because of the data center-specific URL. You must fix the URL, but you must also investigate what else is wrong that caused the server to fail to process the request.

      For more information about HTTP status codes, refer to the following websites:

      Count

      The number of times during the reporting period that the traffic with the same parameters used a data center-specific domain.

      Count can help you to determine the severity of the problem. Prioritize correcting line items with a high value in the Count column. A higher number indicates a larger volume of traffic is using a data center-specific URL.

  2. Update each instance in the list so that the traffic uses account-specific domains.

  3. After you have updated all of the instances of Commerce-related traffic listed in the original report, generate a fresh report to validate that there is no Commerce-related traffic in your account that is using data center-specific domains.

  4. Repeat this entire procedure as needed to continue correcting items listed on your Traffic Health report until no items remain in the list.

Related Topics

General Notices