1. Account Administration
  2. Best Practices for Cloud Accounts
  3. Traffic Health
  4. External Forms Traffic Health

External Forms Traffic Health

External forms incoming traffic to your account using a data center-specific domain is listed in this section of the report.

Correcting External Forms

The data listed in each column indicates where to find the script. You should update the script to use your account-specific domain or to use a dynamic service discovery method to obtain the URL.

Traffic Health reports identify URLs that use data center-specific domains in your account. You must change the data center-specific domains in the URLs to your account-specific domains. To make the necessary changes to a data center-specific URL:

  • You may need the help of a developer in your company.

  • You may need to ask your company’s IT department to locate the owner of the link to an external form using the Referrer field.

  • You may need to contact a partner, or a third-party supplier.

See URLs for Account-Specific Domains for more information.

The following procedure assumes that you have already generated a report. If this is not the case, or if you want to refresh the report data, see Generating a Traffic Health Report.

To correct the items reported for External Forms:

  1. Click External Forms.

    1. If you see the message No records to show, your external forms are using account-specific domains.

    2. If you see items listed in this section of the report, you must identify the non-compliant traffic, and determine the severity.

      Use the number in the Count column to determine the priority of the updates you should make. The higher the count, the higher the priority to make updates to use an account-specific domain.

    3. The Referrer column indicates the source of the traffic.

    Column Name

    How This Information Can Help You Identify the Traffic

    Host

    Domain name (Host header) associated with an incoming HTTP request.

    Referrer

    If the Referrer column is blank, this can indicate:

    • a bookmark

    • an email client downloading content displayed in an email message

    • a search engine bot

    URL Path

    Same as the path shown in the Host column, but the URL Path does not include the domain.

    Query String

    Includes the Script ID or Deployment ID to help you find where you must update the URL.

    The script, or query string parameter, identifies the external form instance being called.

    Response Code

    HTTP response status code.

    Failures of requests using a data center-specific URL with 200, 300, and 500 series response codes are listed in this report.

    • 200 series response codes: The request was processed, but it does not mean the request routing (the domain used in the request) is correct.

    • 300 series response codes: Indicate that the response was redirected. However, it also indicates that the request routing (the domain used in the request) should be fixed.

      Examples of some of the 300 series response codes include:

      • 301 Moved Permanently

      • 302 Found

      • 308 Permanent Redirect

    • 500 series response codes: The operation failed on the NetSuite side because the server could not process the response.

      • You may need to fix the request routing (the domain used in the request).

      • You should also investigate what else may be wrong with the request that caused the server to fail to process the request.

    For more information about HTTP status codes, refer to the following websites:

    Count

    The number of times the traffic with the same parameters used a data center-specific domain was identified during the reporting period.

    Count can help you to determine the severity of the problem. Prioritize correcting line items with a high value in the Count column. A higher number indicates a larger volume of traffic is using a data center-specific URL.

  2. After you have updated all of the external forms listed in the original report, generate a fresh report to validate there are no external forms in your account that are using data center-specific domains.

  3. Repeat this entire procedure as needed to continue correcting items listed on your Traffic Health report until no items remain in the list.

Related Topics

General Notices