NetSuite Version Upgrade FAQ
As you prepare for your NetSuite version upgrade, the following questions and answers will help you to get ready.
What should I do to prepare for my NetSuite upgrade?
You should request a Release Preview account and test your critical business processes in the new NetSuite version. If you encounter any issues while conducting that process review, report them to NetSuite Customer Support.
For information about how to request a Release Preview account, see Requesting a Release Preview Account.
How does Customer-Scheduled Maintenance work?
If your account has already been moved to a NetSuite data center built on Oracle Cloud Infrastructure (OCI), then scheduling and rescheduling of your NetSuite upgrade will be done using Customer-Scheduled Maintenance.
For details about Customer-Scheduled Maintenance, see Customer-Scheduled Maintenance FAQ.
I received a notification that I have an upcoming NetSuite upgrade, but I don’t see a maintenance on the Customer-Scheduled Maintenance page. What am I missing?
Only accounts in NetSuite data centers built on Oracle Cloud Infrastructure (OCI) can use Customer-Scheduled Maintenance for their NetSuite upgrade.
If you require an early move of your account to a NetSuite data center built on OCI, please file a support case with NetSuite Customer Support, and then you can reschedule subsequent NetSuite upgrades. For more information, see the Account Move to OCI FAQ.
When will my sandbox be upgraded?
Your sandbox account will be upgraded within 7 days after your production account is upgraded. You will receive a separate notification related to your sandbox upgrade schedule.
If your account is in a NetSuite data center built on Oracle Cloud Infrastructure (OCI), you will have the flexibility to change sandbox upgrade dates from the Customer-Scheduled Maintenance page in your sandbox account.
Can I use Customer-Scheduled Maintenance to reschedule my NetSuite upgrade?
If your account has already been moved to a NetSuite data center built on Oracle Cloud Infrastructure (OCI), then yes, regardless of your service tier, you can use Customer-Scheduled Maintenance to reschedule your upgrade. Your administrator will receive a notification after your rescheduled upgrade is confirmed.
If your account has not yet been moved to a data center built on OCI, and you are a Premium, Enterprise, or Ultimate tier customer, you can request a change of upgrade date by contacting your Account Manager at least 10 days prior to your assigned upgrade date. If you are a Standard tier customer, your upgrade date cannot be changed. For details about your NetSuite service tier, see the article How to Find Information About Your NetSuite Service Tier, SuiteAnswers ID 102417.
Whom should I contact if I want an upgrade date and time that is not available in Customer-Scheduled Maintenance?
If you are a Premium, Enterprise, or Ultimate tier customer, please contact NetSuite Customer Support at least 72 hours before the scheduled maintenance and provide a justification for your request. For details about your NetSuite service tier, see the article How to Find Information About Your NetSuite Service Tier, SuiteAnswers ID 102417.
Whom will be notified of the date and time for our NetSuite upgrade?
Automated email notifications and in-account notifications will be sent to administrators of the account that is targeted to be upgraded.
If I reschedule my upgrade, is the new date and time guaranteed?
If you were able to use the Customer-Scheduled Maintenance page to reschedule your upgrade, administrators will receive an acknowledgement email to confirm the change and NetSuite will perform your upgrade on the selected date and time. In rare situations, NetSuite may need to reschedule your upgrade, but account administrators will receive a notification if a rescheduling occurs. Administrators will then be able to reschedule the upgrade if the new date and time does not work for your business.
How long will the NetSuite upgrade take?
Four hours are reserved for the NetSuite upgrade maintenance; however, many customer upgrades are completed much faster (within 60 minutes).
How will I know when my NetSuite upgrade has completed?
After the upgrade of your account to the latest NetSuite version has completed, account administrators will receive an email notification.
What does it mean if my maintenance has been rolled back?
During the maintenance, not all required tasks could be completed. Because of this, the maintenance changes have been reversed and your account has been set to its latest state before the maintenance began. No data has been lost. You can continue to use your account and the maintenance will be rescheduled for another date in the future. All administrators will be notified of the roll back and again when the maintenance is rescheduled.