Dunning Letter Formats

Considerations:

• Deciding on whether to print dunning letters or send dunning letters by email

  On a dunning procedure record, each dunning level that you add must be associated with a dunning letter template record. The dunning template record is where you add template files for your dunning letters.

  Create templates based on how your customers prefer to receive dunning letters. Create email templates for letters to be sent by email, and PDF templates for letters to be printed.

  For more information, see the following topics:

  • Customizing Dunning Letter Templates

  • Creating Dunning Letter Email Templates

  • Creating Dunning Letter PDF Templates

• Deciding on the languages of the dunning letter templates

  The dunning letter template record can have email and PDF template files in a single language, or several template files in various languages.

  For more information, see the following topics:

  • Best Practices for Creating and Using Dunning Templates

  • Supported Languages for Dunning

  • Selecting a Default Language on a Dunning Template Record

Related Topics

• Dunning Overview
• Dunning Limitations and Best Practices
• Enabling Dunning
• Prerequisites for Dunning
• Dunning Setup Tasks

General Notices