Selecting a Default Language on a Dunning Template Record
The dunning template record requires a default language for the PDF template and a default language for the email template so that the system can send a dunning letter even if there is no language template that matches the customer's language.
The customer's language is defined in the Language field of the customer record. All dynamic values in a Dunning letter are generated in the language set in the preferences. To set up the language go to Home > Set Preferences.
On the dunning template record, in the Language column, the first language that you add is automatically assigned as the default language. If you add more languages, you can change the default language for the dunning template record by clicking the appropriate box in the Default column.
Be aware of the following system behavior when using dunning template records:
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If the customer's language is supported by the Dunning Letters SuiteApp, the system uses the language template that matches the customer's language.
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If the customer's language is supported by the Dunning Letters SuiteApp but there is no template for it, the default language template will be used.
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If the customer's language is not supported by the Dunning Letters SuiteApp and there is no template for it, the default language template will be used.
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If the customer's language is not supported by the Dunning Letters SuiteApp and there is a template for it, the default language template will be used.
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If the Language field of the customer record is blank, the default language template will be used.
Example 1 - Multi-Language Dunning Template Record
|
Language Template |
Default |
|---|---|
|
German - supported language |
|
|
Greek - unsupported language |
Yes |
|
Dutch - unsupported language |
|
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If the customer's language is German, the system uses the German template.
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If the customer's language is Greek, the system uses the default template (Greek).
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If the customer's language is Dutch, the system uses the default template (Greek).
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If the customer's language is a supported language, for example English (U.S.), but there is no template for it, the system uses the default template (Greek).
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If the Language field of the customer is blank, the system uses the default template (Greek).
Example 2 - Single Language Dunning Template Record (Supported Language)
|
Language Template |
Default |
|---|---|
|
French - supported language |
Yes |
-
If the customer's language is French, the system uses the French template.
To ensure you don't send a French letter to non-French customers, this French dunning template record must not be assigned to the dunning procedure of non-French customers.
Related Topics
- Understanding Dunning Letter Templates
- Creating Dunning Template Records
- Best Practices for Creating and Using Dunning Templates
- Creating Dunning Letter Email Templates
- Creating Dunning Letter PDF Templates
- Including Fields from the Transaction Saved Search in Dunning Templates
- Including Information from NetSuite Records in Dunning Templates