Order Status

The Order Status extension lets you display billing and shipping information of a purchase order to customers on your website.

After providing an order number and email address or Zip Code, both guests and registered customers can view the following:

Order fulfillment progress
Payment summary
Shipping details, including tracking numbers
Pickup in store details, including store location

To see their full purchase history, registered customers can log in and visit the My Account area without requiring the Order Status extension.

Important:

Commerce extensions are only available if provisioned, installed, and activated for a selected domain in your account. For more information, see Commerce Extensions.

Note:

Extensions require SuiteCommerce or the Aconcagua release of SCA or later.

To configure properties for the Order Status feature:

After activating the Order Status extension in a NetSuite Account, go to Commerce > Websites > Configuration.

For more information about activating an extension, see Manage Themes and Extensions.
Select the website and domain where you want to set up the Order Status extension and click Configure.
Go to the Extensions tab.
In the Order Status subtab, fill out the listed fields for each category, using the tables below as references.
Click Save.

Note:

The Order Status page must be accessed through the URL path, so you can choose how to link to this page from your site. For example, you can use SMT Text Content to add a link to your home page. For more information about SMT Text Content, see SMT Text Content.

General Fields:

Field	Description
URL Path	This sets the URL path for the order status page.
Page Title	This sets the text to display as the title of the Order Status and Order Details pages as displayed on your website.

Field

Description

URL Path

This sets the URL path for the order status page.

Page Title

This sets the text to display as the title of the Order Status and Order Details pages as displayed on your website.

Landing Page Fields:

Field	Description
Page Description - Landing Page	This sets general information for the Order Status page.
Order Help Link - Landing Page	This sets the text to display for the Order Help link. This link leads to a popup containing information about where to find an order number. If this field is not completed, the Order Help link does not appear.
Order Help Text - Landing	This sets the message to display when customers click the Order Help link. This message should explain how to find an order number.
Order Number Label - Landing Page	This sets the label for the Order Number field.
Order Number Help - Landing Page	This sets the help text for the Order Number field.
Identification Info Label - Landing Page	This sets the label for the Identification Info field. The user must provide the email address or ZIP code associated with the order.
Identification Info Help - Landing Page	This sets the help text for the Identification Info field.
Submit Button Label - Landing Page	This sets the Submit button text.
Submit Button Help - Landing Page	This sets the help text for the Submit button.
Login Section Text - Landing Page	This specifies the text to display in the Login section. This text should prompt customers to log in if trying to view their full order history.
Login Section Link - Landing Page	This sets the text to display for the Login Section link. This link redirects the customer to the Order History tab in My Account if already logged in. If not, it redirects the user to the Login page.
Required Field Message - Landing Page	This specifies the message to be shown when a required field is missing. The placeholder `{{field}}` is replaced by the field name automatically.
No Order Found Message - Landing Page	This specifies the message to be shown when the order is not found.

Field

Description

Page Description - Landing Page

This sets general information for the Order Status page.

Order Help Link - Landing Page

This sets the text to display for the Order Help link.

This link leads to a popup containing information about where to find an order number. If this field is not completed, the Order Help link does not appear.

Order Help Text - Landing

This sets the message to display when customers click the Order Help link.

This message should explain how to find an order number.

Order Number Label - Landing Page

This sets the label for the Order Number field.

Order Number Help - Landing Page

This sets the help text for the Order Number field.

Identification Info Label - Landing Page

This sets the label for the Identification Info field.

The user must provide the email address or ZIP code associated with the order.

Identification Info Help - Landing Page

This sets the help text for the Identification Info field.

Submit Button Label - Landing Page

This sets the Submit button text.

Submit Button Help - Landing Page

This sets the help text for the Submit button.

This specifies the text to display in the Login section.

This text should prompt customers to log in if trying to view their full order history.

This sets the text to display for the Login Section link.

This link redirects the customer to the Order History tab in My Account if already logged in. If not, it redirects the user to the Login page.

Required Field Message - Landing Page

This specifies the message to be shown when a required field is missing.

The placeholder {{field}} is replaced by the field name automatically.

No Order Found Message - Landing Page

This specifies the message to be shown when the order is not found.

Order Status Fields:

Field	Description
Order Title - Order Status Page	This sets the title for the Order Status Page. The placeholder `{{ordernumber}}` is replaced by the order number automatically.
Pending Approval - Order Status	This sets the status to display when the NetSuite order status is Pending Approval. The sales order has not been approved. For more information about the pending approval status, see Pending Approval State.
Pending Fulfillment - Order Status	This sets the status to display when the NetSuite order status is Pending Fulfillment. If the Advanced Shipping feature is turned on, this status means that the order is approved and pending shipment of items ordered. If the Advanced Shipping feature is turned off, this status means that the order is pending creation of an invoice or cash sale, including partially billed shipping orders. See Advanced Billing and Advanced Shipping.
Partially Fulfilled - Order Status	This sets the status to display when the NetSuite order status is Partially Fulfilled. If the Advanced Shipping feature is turned on, this status means that the order is partially shipped, regardless its billing status. If the Advanced Shipping feature is turned off, this status means that the order is partially shipped.
Pending Billing - Order Status	This sets the status to display when the NetSuite order status is Pending Billing. The Pending Billing status applies if the Advanced Shipping feature is turned on. This status means that the order is pending the creation of an invoice or cash sale, including partially billed sales orders.
Fulfilled - Order Status	This sets the status to display when the NetSuite order status is Fulfilled. The Fulfilled status applies if the Advanced Shipping feature is turned off. This status means that the order is completely shipped and billed.
Billed - Order Status	This sets the status to display when the NetSuite order status is Billed. The Fulfilled status applies if the Advanced Shipping feature is turned on. This status means that the order is completely shipped and an invoice has been created.
Canceled - Order Status	This sets the status to display when the NetSuite order status is Canceled. This status means that the order has been canceled. Canceled is a permanent status and cannot be undone. You must copy or recreate the sales order if you need it again.
Closed - Order Status	This sets the status to display when the NetSuite order status is Closed. This status means that the order is closed and will not be fulfilled or billed.
Date Ordered Label - Order Status	This sets the text to display the date on which the order was placed. The placeholder `{{orderdate}}` is replaced by the order date automatically.

Field

Description

Order Title - Order Status Page

This sets the title for the Order Status Page.

The placeholder {{ordernumber}} is replaced by the order number automatically.

Pending Approval - Order Status

This sets the status to display when the NetSuite order status is Pending Approval.

The sales order has not been approved. For more information about the pending approval status, see Pending Approval State.

Pending Fulfillment - Order Status

This sets the status to display when the NetSuite order status is Pending Fulfillment.

If the Advanced Shipping feature is turned on, this status means that the order is approved and pending shipment of items ordered.

If the Advanced Shipping feature is turned off, this status means that the order is pending creation of an invoice or cash sale, including partially billed shipping orders. See Advanced Billing and Advanced Shipping.

Partially Fulfilled - Order Status

This sets the status to display when the NetSuite order status is Partially Fulfilled.

If the Advanced Shipping feature is turned on, this status means that the order is partially shipped, regardless its billing status.

If the Advanced Shipping feature is turned off, this status means that the order is partially shipped.

Pending Billing - Order Status

This sets the status to display when the NetSuite order status is Pending Billing.

The Pending Billing status applies if the Advanced Shipping feature is turned on. This status means that the order is pending the creation of an invoice or cash sale, including partially billed sales orders.

Fulfilled - Order Status

This sets the status to display when the NetSuite order status is Fulfilled.

The Fulfilled status applies if the Advanced Shipping feature is turned off. This status means that the order is completely shipped and billed.

Billed - Order Status

This sets the status to display when the NetSuite order status is Billed.

The Fulfilled status applies if the Advanced Shipping feature is turned on. This status means that the order is completely shipped and an invoice has been created.

Canceled - Order Status

This sets the status to display when the NetSuite order status is Canceled.

This status means that the order has been canceled. Canceled is a permanent status and cannot be undone. You must copy or recreate the sales order if you need it again.

Closed - Order Status

This sets the status to display when the NetSuite order status is Closed.

This status means that the order is closed and will not be fulfilled or billed.

Date Ordered Label - Order Status

This sets the text to display the date on which the order was placed.

The placeholder {{orderdate}} is replaced by the order date automatically.

Order Summary Fields:

Field	Description
Summary label - Order Summary Section	This sets the label for the Order Summary section.
Subtotal label - Order Summary Section	This sets the label for the Subtotal amount displayed in the Order Summary section.
Discount Total label - Order Summary Section	This sets the label for the Discount Total amount displayed in the Order Summary section.
Tax Total label - Order Summary Section	This sets the label for the Tax Total amount displayed in the Order Summary section.
Shipping Total Label - Order Summary Section	This sets the label for the Shipping Total amount displayed in the Order Summary section.
Gift Certificate Label - Order Summary Section	This sets the label for the Gift Certificate amount displayed in the Order Summary section.
Order Total Label - Order Summary Section	This sets the label for the Order Total amount displayed in the Order Summary section.
Payment Information Label - Order Summary Section	This sets the label for the Payment Information dropdown menu displayed in the Order Summary section.
Payment Method Label - Order Summary Section	This sets the label for payment method information displayed in the Order Summary section.
Credit Card Label - Order Summary Section	This sets the label for the Credit Card field.
Billing Label - Order Summary Section	This sets the label for billing information displayed in the Order Summary section.

Field

Description

Summary label - Order Summary Section

This sets the label for the Order Summary section.

Subtotal label - Order Summary Section

This sets the label for the Subtotal amount displayed in the Order Summary section.

Discount Total label - Order Summary Section

This sets the label for the Discount Total amount displayed in the Order Summary section.

Tax Total label - Order Summary Section

This sets the label for the Tax Total amount displayed in the Order Summary section.

Shipping Total Label - Order Summary Section

This sets the label for the Shipping Total amount displayed in the Order Summary section.

Gift Certificate Label - Order Summary Section

This sets the label for the Gift Certificate amount displayed in the Order Summary section.

Order Total Label - Order Summary Section

This sets the label for the Order Total amount displayed in the Order Summary section.

Payment Information Label - Order Summary Section

This sets the label for the Payment Information dropdown menu displayed in the Order Summary section.

Payment Method Label - Order Summary Section

This sets the label for payment method information displayed in the Order Summary section.

Credit Card Label - Order Summary Section

This sets the label for the Credit Card field.

Billing Label - Order Summary Section

This sets the label for billing information displayed in the Order Summary section.

Order Table Fields:

Field	Description
Item Column - Order Table	This sets the label for the Item column in the Order Table. This column displays the item name.
Quantity Column - Order Table	This sets the label for the Quantity column in the Order Table. This column displays the amount ordered.
Status Column - Order Table	This sets the label for the Status column in the Order Table. This column displays the status of the item.

Field

Description

Item Column - Order Table

This sets the label for the Item column in the Order Table.

This column displays the item name.

Quantity Column - Order Table

This sets the label for the Quantity column in the Order Table.

This column displays the amount ordered.

Status Column - Order Table

This sets the label for the Status column in the Order Table.

This column displays the status of the item.

Shipping Status Fields:

Field	Description
Without Fulfillment - Shipping Status Label	This sets the status to display when the NetSuite shipping status is Without Fulfillment.
Picked - Shipping Status Label	This sets the status to display when the NetSuite shipping status is Picked.
Packed - Shipping Status Label	This sets the status to display when the NetSuite shipping status is Packed.
Shipped - Shipping Status Label	This sets the status to display when the NetSuite shipping status is Shipped.
Ships To Different Address - Shipping Status Label	This sets the item shipping status label to display when multiple items on the same order are being shipped to different addresses.
Track Package - Shipping Status Label	This sets the label for the tracking number link.

Field

Description

Without Fulfillment - Shipping Status Label

This sets the status to display when the NetSuite shipping status is Without Fulfillment.

Picked - Shipping Status Label

This sets the status to display when the NetSuite shipping status is Picked.

Packed - Shipping Status Label

This sets the status to display when the NetSuite shipping status is Packed.

Shipped - Shipping Status Label

This sets the status to display when the NetSuite shipping status is Shipped.

Ships To Different Address - Shipping Status Label

This sets the item shipping status label to display when multiple items on the same order are being shipped to different addresses.

Track Package - Shipping Status Label

This sets the label for the tracking number link.

Pickup Status Fields:

Field	Description
Without Fulfillment - Pickup Status Label	This sets the status to display when the NetSuite pickup in store status is Without Fulfillment.
Picked - Pickup Status Label	This sets the status to display when the NetSuite pickup in store status is Picked.
Picked Up - Pickup Status Label	This sets the status to display when the NetSuite pickup in store status is Picked Up.

Field

Description

Without Fulfillment - Pickup Status Label

This sets the status to display when the NetSuite pickup in store status is Without Fulfillment.

Picked - Pickup Status Label

This sets the status to display when the NetSuite pickup in store status is Picked.

Picked Up - Pickup Status Label

This sets the status to display when the NetSuite pickup in store status is Picked Up.

Additional Fields:

Field	Description
View Details Label	This sets the label for the link to the popup window outlining Shipping or Pickup in Store details.
New Search Button	This sets the label for the New Search button. This button resets the customer's current search to allow for a new one.

Field

Description

View Details Label

This sets the label for the link to the popup window outlining Shipping or Pickup in Store details.

New Search Button

This sets the label for the New Search button.

This button resets the customer's current search to allow for a new one.

After configuring the Order Status extension, both guests and registered customers can view order status on your website.

To configure properties for the Order Status feature:

Related Topics