Order Status

The Order Status extension lets you display billing and shipping information of a purchase order to customers on your website.

After you provide an order number and email address or Zip Code, both guests and registered customers can view the following:

Order fulfillment progress
Payment summary
Shipping details, including tracking numbers
Pickup in store details, including store location

Registered customers can log in and visit the My Account area to see their full purchase history without needing the Order Status extension

Important:

You can only use commerce extensions if you provision, install, and activate them for a selected domain in your account. For more information, see Commerce Extensions.

Note:

Extensions require SuiteCommerce or the Aconcagua release of SCA or later.

To configure properties for the Order Status feature:

After you activate the Order Status extension in your NetSuite account, go to Commerce > Websites > Configuration.

For more information about activating an extension, see Manage Themes and Extensions.
Select the website and domain where you're setting up the Order Status extension, then click Configure.
Go to the Extensions tab.
In the Order Status subtab, fill out the fields for each category, using the tables below as a reference.
Click Save.

Note:

The Order Status page must be accessed through the URL path, so you can choose how to link to it from your site. For example, you can use SMT Text Content to add a link to your home page. For more information, see SMT Text Content.

General Fields:

Field	Description
URL Path	This sets the URL path for your Order Status page.
Page Title	This sets the title text for the Order Status and Order Details pages on your website

Field

Description

URL Path

This sets the URL path for your Order Status page.

Page Title

This sets the title text for the Order Status and Order Details pages on your website

Landing Page Fields:

Field	Description
Page Description – Landing Page	This sets the general information to display on the Order Status page.
Order Help Link – Landing Page	This sets the text to display for the Order Help link. This link opens a popup with information about finding an order number, but it only appears if you fill out this field.
Order Help Text – Landing	This sets the message to display when customers click the Order Help link. Explain how customers can find their order number in this message.
Order Number Label – Landing Page	This sets the label for the Order Number field.
Order Number Help – Landing Page	This sets the help text for the Order Number field.
Identification Info Label – Landing Page	This sets the label for the Identification Info field. Customers must enter the email address or ZIP code associated with their order.
Identification Info Help – Landing Page	This sets the help text for the Identification Info field.
Submit Button Label – Landing Page	This sets the Submit button text.
Submit Button Help – Landing Page	This sets the help text for the Submit button.
Login Section Text – Landing Page	This specifies the text to display in the Login section. Use this text to prompt customers to log in for their full order history.
Login Section Link – Landing Page	This sets the text to display for the Login Section link. This link takes customers to the Order History tab in My Account if they're logged in, or to the Login page if they're not.
Required Field Message – Landing Page	This specifies the message to be shown when a required field is missing. The placeholder `{{field}}` is automatically replaced with the field name.
No Order Found Message – Landing Page	This sets the message to display when an order isn't found

Field

Description

Page Description – Landing Page

This sets the general information to display on the Order Status page.

Order Help Link – Landing Page

This sets the text to display for the Order Help link.

This link opens a popup with information about finding an order number, but it only appears if you fill out this field.

Order Help Text – Landing

This sets the message to display when customers click the Order Help link.

Explain how customers can find their order number in this message.

Order Number Label – Landing Page

This sets the label for the Order Number field.

Order Number Help – Landing Page

This sets the help text for the Order Number field.

Identification Info Label – Landing Page

This sets the label for the Identification Info field.

Customers must enter the email address or ZIP code associated with their order.

Identification Info Help – Landing Page

This sets the help text for the Identification Info field.

Submit Button Label – Landing Page

This sets the Submit button text.

Submit Button Help – Landing Page

This sets the help text for the Submit button.

This specifies the text to display in the Login section.

Use this text to prompt customers to log in for their full order history.

This sets the text to display for the Login Section link.

This link takes customers to the Order History tab in My Account if they're logged in, or to the Login page if they're not.

Required Field Message – Landing Page

This specifies the message to be shown when a required field is missing.

The placeholder {{field}} is automatically replaced with the field name.

No Order Found Message – Landing Page

This sets the message to display when an order isn't found

Order Status Fields:

Field	Description
Order Title – Order Status Page	This sets the title for your Order Status page. The placeholder `{{ordernumber}}` is automatically replaced with the order number.
Pending Approval – Order Status	This sets the status to display when the NetSuite order status is Pending Approval. For more information, see Pending Approval State.
Pending Fulfillment – Order Status	This sets the status to display when the NetSuite order status is Pending Fulfillment. With Advanced Shipping feature is enabled, this status means the order is approved and waiting for shipment. If the Advanced Shipping feature is disabled, this status means that the order is waiting for an invoice or cash sale to be created, including partially billed shipping orders. Fore more information, see Advanced Billing and Advanced Shipping.
Partially Fulfilled – Order Status	This sets the status to display when the NetSuite order status is Partially Fulfilled. If the Advanced Shipping feature is enable, this status means that the order is partially shipped, regardless its billing status. If the Advanced Shipping feature is disabled, this status means that the order is partially shipped.
Pending Billing – Order Status	This sets the status to display when the NetSuite order status is Pending Billing. The Pending Billing status applies when the Advanced Shipping feature is enabled. This status means the order is waiting for an invoice or cash sale to be created, including partially billed sales orders.
Fulfilled – Order Status	This sets the status to display when the NetSuite order status is Fulfilled. When the Advanced Shipping feature is disabled, the Fulfilled status applies. This status means the order is fully shipped and billed.
Billed – Order Status	This sets the status to display when the NetSuite order status is Billed. When the Advanced Shipping feature is enabled, the Fulfilled status applies. This status means the order is fully shipped and an invoice has been created.
Canceled – Order Status	This sets the status to display when the NetSuite order status is Canceled. Canceled is a permanent status and can't be undone. If you need the sales order again, you'll need to copy or recreate it.
Closed – Order Status	This sets the status to display when the NetSuite order status is Closed. This status means the order is closed and won't be fulfilled or billed.
Date Ordered Label – Order Status	This sets the text to display the order date. The placeholder `{{orderdate}}` is automatically replaced by the order date.

Field

Description

Order Title – Order Status Page

This sets the title for your Order Status page.

The placeholder {{ordernumber}} is automatically replaced with the order number.

Pending Approval – Order Status

This sets the status to display when the NetSuite order status is Pending Approval.

For more information, see Pending Approval State.

Pending Fulfillment – Order Status

This sets the status to display when the NetSuite order status is Pending Fulfillment.

With Advanced Shipping feature is enabled, this status means the order is approved and waiting for shipment.

If the Advanced Shipping feature is disabled, this status means that the order is waiting for an invoice or cash sale to be created, including partially billed shipping orders. Fore more information, see Advanced Billing and Advanced Shipping.

Partially Fulfilled – Order Status

This sets the status to display when the NetSuite order status is Partially Fulfilled.

If the Advanced Shipping feature is enable, this status means that the order is partially shipped, regardless its billing status.

If the Advanced Shipping feature is disabled, this status means that the order is partially shipped.

Pending Billing – Order Status

This sets the status to display when the NetSuite order status is Pending Billing.

The Pending Billing status applies when the Advanced Shipping feature is enabled. This status means the order is waiting for an invoice or cash sale to be created, including partially billed sales orders.

Fulfilled – Order Status

This sets the status to display when the NetSuite order status is Fulfilled.

When the Advanced Shipping feature is disabled, the Fulfilled status applies. This status means the order is fully shipped and billed.

Billed – Order Status

This sets the status to display when the NetSuite order status is Billed.

When the Advanced Shipping feature is enabled, the Fulfilled status applies. This status means the order is fully shipped and an invoice has been created.

Canceled – Order Status

This sets the status to display when the NetSuite order status is Canceled.

Canceled is a permanent status and can't be undone. If you need the sales order again, you'll need to copy or recreate it.

Closed – Order Status

This sets the status to display when the NetSuite order status is Closed.

This status means the order is closed and won't be fulfilled or billed.

Date Ordered Label – Order Status

This sets the text to display the order date.

The placeholder {{orderdate}} is automatically replaced by the order date.

Order Summary Fields:

Field	Description
Summary label – Order Summary Section	This sets the label for your Order Summary section.
Subtotal label – Order Summary Section	This sets the label for the Subtotal in your Order Summary.
Discount Total label – Order Summary Section	This sets the label for the Discount Total displayed in your Order Summary section.
Tax Total label – Order Summary Section	This sets the label for the Tax Total displayed in your Order Summary section.
Shipping Total Label – Order Summary Section	This sets the label for the Shipping Total displayed in your Order Summary section.
Gift Certificate Label – Order Summary Section	This sets the label for the Gift Certificate amount displayed in your Order Summary section.
Order Total Label – Order Summary Section	This sets the label for the Order Total displayed in your Order Summary section.
Payment Information Label – Order Summary Section	This sets the label for the Payment Information dropdown menu displayed in the Order Summary section.
Payment Method Label – Order Summary Section	This sets the label for the payment method displayed in your Order Summary section.
Credit Card Label – Order Summary Section	This sets the label for the Credit Card field.
Billing Label – Order Summary Section	This sets the label for the billing information displayed in your Order Summary section.

Field

Description

Summary label – Order Summary Section

This sets the label for your Order Summary section.

Subtotal label – Order Summary Section

This sets the label for the Subtotal in your Order Summary.

Discount Total label – Order Summary Section

This sets the label for the Discount Total displayed in your Order Summary section.

Tax Total label – Order Summary Section

This sets the label for the Tax Total displayed in your Order Summary section.

Shipping Total Label – Order Summary Section

This sets the label for the Shipping Total displayed in your Order Summary section.

Gift Certificate Label – Order Summary Section

This sets the label for the Gift Certificate amount displayed in your Order Summary section.

Order Total Label – Order Summary Section

This sets the label for the Order Total displayed in your Order Summary section.

Payment Information Label – Order Summary Section

This sets the label for the Payment Information dropdown menu displayed in the Order Summary section.

Payment Method Label – Order Summary Section

This sets the label for the payment method displayed in your Order Summary section.

Credit Card Label – Order Summary Section

This sets the label for the Credit Card field.

Billing Label – Order Summary Section

This sets the label for the billing information displayed in your Order Summary section.

Order Table Fields:

Field	Description
Item Column – Order Table	This sets the label for the Item column in the Order Table. This column displays the item name.
Quantity Column – Order Table	This sets the label for the Quantity column in the Order Table. This column displays the amount ordered.
Status Column – Order Table	This sets the label for the Status column in the Order Table. This column displays the status of the item.

Field

Description

Item Column – Order Table

This sets the label for the Item column in the Order Table.

This column displays the item name.

Quantity Column – Order Table

This sets the label for the Quantity column in the Order Table.

This column displays the amount ordered.

Status Column – Order Table

This sets the label for the Status column in the Order Table.

This column displays the status of the item.

Shipping Status Fields:

Field	Description
Without Fulfillment – Shipping Status Label	This sets the status to display when the NetSuite shipping status is Without Fulfillment.
Picked – Shipping Status Label	This sets the status to display when the NetSuite shipping status is Picked.
Packed – Shipping Status Label	This sets the status to display when the NetSuite shipping status is Packed.
Shipped – Shipping Status Label	This sets the status to display when the NetSuite shipping status is Shipped.
Ships To Different Address – Shipping Status Label	This sets the item shipping status label to display when multiple items on the same order are shipped to different addresses.
Track Package – Shipping Status Label	This sets the label for the tracking number link.

Field

Description

Without Fulfillment – Shipping Status Label

This sets the status to display when the NetSuite shipping status is Without Fulfillment.

Picked – Shipping Status Label

This sets the status to display when the NetSuite shipping status is Picked.

Packed – Shipping Status Label

This sets the status to display when the NetSuite shipping status is Packed.

Shipped – Shipping Status Label

This sets the status to display when the NetSuite shipping status is Shipped.

Ships To Different Address – Shipping Status Label

This sets the item shipping status label to display when multiple items on the same order are shipped to different addresses.

Track Package – Shipping Status Label

This sets the label for the tracking number link.

Pickup Status Fields:

Field	Description
Without Fulfillment – Pickup Status Label	This sets the status to display when the NetSuite pickup in store status is Without Fulfillment.
Picked – Pickup Status Label	This sets the status to display when the NetSuite pickup in store status is Picked.
Picked Up – Pickup Status Label	This sets the status to display when the NetSuite pickup in store status is Picked Up.

Field

Description

Without Fulfillment – Pickup Status Label

This sets the status to display when the NetSuite pickup in store status is Without Fulfillment.

Picked – Pickup Status Label

This sets the status to display when the NetSuite pickup in store status is Picked.

Picked Up – Pickup Status Label

This sets the status to display when the NetSuite pickup in store status is Picked Up.

Additional Fields:

Field	Description
View Details Label	This sets the label for the link to the popup window outlining Shipping or Pickup in Store details.
New Search Button	This sets the label for the New Search button. This button resets the customer's current search to allow for a new one.

Field

Description

View Details Label

This sets the label for the link to the popup window outlining Shipping or Pickup in Store details.

New Search Button

This sets the label for the New Search button.

This button resets the customer's current search to allow for a new one.

After you've configured the Order Status extension, guests and registered customers can view their order status on your website.

To configure properties for the Order Status feature:

Related Topics