1. Commerce
  2. NetSuite Point of Sale (NSPOS)
  3. NSPOS Administrator Guide
  4. Managing Items and Prices
  5. Items
  6. Gift Cards and Gift Certificates in NSPOS
  7. Sell NetSuite Gift Card/Certificate

Sell NetSuite Gift Card/Certificate

NetSuite supports issuing in-store gift cards and certificates to be used by the purchasing customer or a gift recipient. These sellable items are added to a transaction in NetSuite Point of Sale (NSPOS), similar to how regular items are purchased. They are activated automatically after payment is received and the transaction has synced with NetSuite, usually within 15 minutes.

Note:

You cannot add funds to an existing gift card.

To sell a NetSuite gift card/certificate:

  1. Tap Sell Gift Card or Issue Gift Card.

  2. If prompted with Make card available as online certificate?, this selects whether to sell a hard plastic gift card or make the gift amount available by email only.

    • Tap Yes to email a certificate version of the gift card to the recipient.

    • Tap No to sell a plastic gift card.

  3. If you tapped Yes for an online certificate:

    1. Complete the Recipient Email Address, Sender Name and Recipient Name fields.

      Issue Gift Card form.
      Important:

      Confirm spelling of the email address with the customer. Entering an incorrect email address results in undeliverable email or the gift certificate being sent to someone else.

    2. Tap Done.

  4. Enter the Issue Gift Card Amount and tap Enter or the green check mark.

  5. If prompted to Please slide Gift card, swipe the card or enter the card number.

  6. Tap Enter or the green check mark.

  7. If gift card, hand it to the customer. It is activated and ready to use.

  8. If they requested a gift certificate by email, tell them the certificate email will go out shortly.

Warning:

Gift cards or certificates should not be used for payment in the same transaction in which it was issued.

Warning:

Customers must wait 15 minutes before using or the checking balance of a new gift card or certificate. The issuing transaction must upsync to NetSuite ERP before first use.

Related Topics

General Notices