Use a NetSuite Gift Card/Certificate

Follow these steps to use a NetSuite gift card or certificate as full or split-tender payment for NetSuite Point of Sale (NSPOS) transactions. Funds applied to a card or certificate remain available for transactions until the funds are depleted. You cannot add funds to an existing gift card or certificate.

Follow these steps when the balance on a gift card or certificate is sufficient to cover the amount due in full.

To use a NetSuite gift card/certificate for full payment:

Scan or search for items and add them to the journal.
Tap Amt Due.
Tap Gift Card as the tender.
Enter the amount to pay from the card or certificate.

Note:
Gift cards and certificates support partial redemption. If the amount due is lower than the card or certificate balance, the customer can use the remaining balance in a later transaction.
Receive the customer’s payment.
- If gift card, have the customer swipe it or you can enter the card number.
- If gift certificate, enter the authorization code.
If the card or certificate balance is not enough to pay the transaction in full, accept another form of payment.

Warning:

Do not accept a NetSuite gift card or gift certificate as deposit for a sales order. These tenders are not supported by NetSuite ERP for a sales order deposit. If taken as a deposit, any remaining card or certificate balance will become unusable on NSPOS registers.

Split Tender

Split tender is when the customer provides more than one payment type, such as a gift card and a credit card or cash. Normally split tender is used when the gift card or certificate balance is not enough to pay the full amount due.

To use a NetSuite gift card/certificate in a split-tender payment:

Scan or search for items and add them to the journal.
Tap Amt Due.

The amount due should be larger than the gift card or certificate balance in these steps.
Tap Gift Card as the tender.
Enter the amount to pay from the card or certificate.
Receive the customer’s payment.
- If gift card, have the customer swipe it in the PIN pad or you can enter the card number.
- If gift certificate, enter the authorization code.
Tap the additional tender, such as Cash.
Enter the amount to pay.
Receive the customer’s payment.
Continue as needed until the amount paid is equal to or greater than the amount due.

Warning:

Do not accept a gift card or gift certificate as deposit for a sales order. These tenders are not supported by NetSuite ERP for a sales order deposit. If taken as a deposit, any remaining card or certificate balance will become unusable on NSPOS registers.

Note:

Customers can use two different gift cards or certificates to pay in a split-tender transaction. However, they cannot use the same gift card or certificate twice in a transaction.

Important:

You cannot add funds to an existing NetSuite gift card or certificate. If a customer makes a return for a transaction paid by card or certificate, the cashier can return the funds either in a new card or certificate, or as cash.

To use a NetSuite gift card/certificate for full payment:

Split Tender

To use a NetSuite gift card/certificate in a split-tender payment:

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