Updating or Deleting Pick Tasks Generated from Waves
On the NetSuite WMS user interface, you can update pick tasks to reflect updates to a released order or item. You can also troubleshoot pick task failures that might occur during the release of orders or fulfillment creation.
NetSuite recommends using the mobile device to record picking details, such as picked quantity, inventory details, and staging bin. Updates by a picker through the mobile device reflect on associated pick task subrecords. For more information, see Picking Orders.
Access pick tasks by going to Transactions > Inventory > View Pick Tasks. From the list of pick tasks, click Edit for the record you want to update. Alternatively, from a wave, go to the Pick Tasks subtab, and then click the pick task number. On a pick task, you can do the following:
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Retrieve order or item updates - On a pick task, click Match to retrieve the latest updates to orders or items and display them in their corresponding fields.
Pick tasks with order or item changes affect the recommended bin sorting and selection. For example, you release an order for an item with no bin, and then switch the item to use bins before picking has started. When you update the pick task to reflect the new item setting, NetSuite WMS sorts the bins and displays the recommended bin. For more information about recommended bins, see Recommended Bin Sorting or Updating Pick Strategy Matching.
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Retry failed pick task line items - You can retry creating or updating fulfillment records for pick task line items that fail the initial creation or update.
For each failed pick task line item, view the Failure Reason and Allow Retry columns. If Allow Retry is set to Yes, you can retry the fulfillment creation or update. If set to No, you cannot retry the process because of errors, such as missing transactions or orders that might have been fulfilled outside of the wave.
Before you retry, you must address any errors by reviewing the associated order transaction or item record and updating them accordingly. After completing your updates, make sure to refresh your browser, and then click Retry Updates. This option retries the fulfillment creation for all failed line items on the pick task.
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Override fulfillment creation from pick tasks - In edit mode, you can check the Override Fulfillment Creation box for a failed pick task line if you want to fulfill the picked items outside of the wave.
Note:If you select this option, you cannot retry fulfillment creation from the pick task subrecord. Also, you cannot revert or clear the Override Fulfillment Creation box anymore.
When you select this option, you can fulfill the item directly from its associated order transaction or through bulk fulfillment. For more information about these fulfillment options, see Fulfilling Orders. For information about failed fulfillments, see Viewing Fulfillment Creation Failures.
If you select this option for a failed pick task line of a kit/package item’s component, you must do the same for the failed pick task lines of its other components.
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Delete pick task subrecords - To delete a pick task, you can click Delete from the Actions list.
In edit mode, you can delete an entire pick task subrecord in Pending or Ready status. When you delete pick tasks from a wave and you want to release the disassociated line items in a new wave, you must also delete the existing wave. See Updating Waves.
Important:Be aware that when you delete the pick task subrecord for a kit component, you cannot fulfill the associated order for the entire kit or package. A released order for a kit/package item with missing components cannot be fulfilled.
You cannot delete failed pick tasks, but you can retry processing the fulfillment records. For staged and completed pick tasks, you can reverse the line items, and then release these lines in a new wave. For more information, see Pick Task Reversal.