Item Fulfillments of Released Orders
Item fulfillment records track orders through each step of the fulfillment process. They update the quantities for items you commit to orders and ship out of the warehouse. Possible statuses for an item fulfillment are Picked, Packed, and Shipped. Item fulfillment records link to their associated sales orders, transfer orders, and inventory items as related records.
NetSuite WMS generates fulfillment records from completed pick tasks. It follows your preference to generate fulfillments per order or per order line. By default, it marks the generated fulfillments as Picked. You can change this default status to automatically mark fulfillments as Packed by inactivating the Manually pack orders? system rule. For more information about the preference and rule, see Setting Warehouse Management Preferences or System Rules for NetSuite WMS.
For warehouse locations that use bins, released orders are fulfilled from outbound staging bins. On fulfillment records, the inventory detail displays the quantity transferred from the picking bin to the staging bin. For more information about picking and staging released orders, see Picking Orders.
See how the following features affect fulfillment creation for released orders:
-
Fulfillment creation with Multiple Shipping Routes
If you use the Multiple Shipping Routes feature and generate fulfillments per order, you can create a fulfillment record for each shipping route. Warehouse operators can pick, pack, and ship orders for items in the same shipping route. For more information, see Multiple Shipping Routes.
-
Fulfillment creation with Intercompany Cross-Subsidiary Fulfillments
When you process cross-subsidiary fulfillments for released orders, you create separate waves for an order according to the inventory location on the line items. In the same way, you generate separate item fulfillments for these orders, depending on your fulfillment creation preference. The Per Order preference consolidates the line items for each order in a released wave. For more information, see Setting Warehouse Management Preferences or Intercompany Cross-Subsidiary Fulfillment.
Completed pick tasks display the fulfillment record for each line item. To open a pick task and view the link, you can go to Transactions > Inventory > View Pick Tasks. Aside from the picking status, fulfillment records also display the status for packing and shipping. You can access and update fulfillment records directly through Transactions > Sales > Fulfill Orders > List. On sales or transfer orders, you can also track the fulfillment status of each line items.
Viewing the Status of Fulfillment Creation
The processing time for generating fulfillments may vary, depending on the number of transactions and other jobs in your queue. Users with the Administrator role can view the status of item fulfillment creation by going to Setup > Company > Company Management > Bulk Processing Status List. On the Process Status page, you can expand Filters and in the Process Type field, select Order Release Fulfillment. This filter displays the fulfillment creation jobs in your queue. You can click Refresh to get the latest status of the jobs in the list. For more information, see Searching Bulk Processing Jobs.
On the Process Status list, you can do the following:
-
To view the results for each pick task line, you can click the status link in the Submission Status column.
The list displays the status for each line, including any processing errors or the fulfillment record link for the successfully completed lines.
-
To view the errors for a job, you can click the error link in the Message column.
For more information, see Viewing and Handling Fulfillment Creation Failures.
To view the results of fulfillment creation for released orders, you can click the status link for a job. The list shows you the status and result of each pick task line included in the job. It also displays any processing errors or the fulfillment record link for successfully completed pick task lines. To handle errors in fulfillment creation, see Updating or Deleting Pick Tasks Generated from Waves.
Viewing and Handling Fulfillment Creation Failures
On a pick task, you can view failures that may occur because of inventory changes or order updates made during item fulfillment creation. You might also encounter errors when released orders are fulfilled directly from an order transaction or created outside of the wave.
On item lines with failed fulfillments, you can view the failure reason and handle the errors accordingly. You have the following options to handle fulfillment creation failures: .
-
Retry Updates to try to generate the item fulfillment again after you resolve issues described on the failed lines
-
Override Fulfillment Creation to cancel fulfillment generation through the pick task and directly create one from the order or through bulk fulfillment.
-
Reverse Picks to return picked quantities, which sets the pick task line to Done status
For more information, see Updating or Deleting Pick Tasks Generated from Waves or Pick Task Reversal.
To view errors for a fulfillment creation job, see Viewing the Status of Fulfillment Creation.