Voiding a Change Order
As of NetSuite 2020.1, it is no longer possible to delete a subscription change order record except for a Renew - New change order. For all other change order types, instead of deleting, you can void subscription change orders. For information about change order types, see SuiteBilling Change Orders.
You cannot edit a voided change order.
To void a change order:
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Locate and open the change order record if you have not already opened it. For the navigation path of a change order, refer to the procedure for the type of change order you want to locate. For example, for an activation change order, see Activating a Subscription.
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On the change order record, click Void.
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If the subscription change order has revisions and is a change order type that is eligible for clearing revisions, you must void the change order, then clear the revisions. See Clearing Revisions.
Using SuiteScript, you can search for and view voided change orders and void a subscription change order. When the SuiteScript 1.0 nlapiDeleteRecord method or the SuiteScript 2.0 record.delete method run against a subscription change order, these methods void the record instead of deleting it. If you are using a subscription change order search in SuiteScript, use the new Status field to filter for active change orders to exclude voided change orders.