1. Order Management
  2. Billing and Invoices
  3. Invoices
  4. Displaying Deposit Balance on Customer Statements and Remittance Slips

Displaying Deposit Balance on Customer Statements and Remittance Slips

You can add a Deposit Balance field to customer statements or remittance slips so that customers have an understanding of the unapplied deposit amount remaining on their account. By default, the Deposit Balance field does not show on customer statements nor on remittance slips.

Similar to the Deposit Balance field, you can also add a Net Amount Due field to customer statements and remittance slips. By exposing Net Amount Due, it is assumed that your company applies the deposit balance to any open invoices on or before the payment due date; therefore, Net Amount Due is the Statement Balance less Deposit Balance. If your intention is not to apply the deposit balance to any open invoices, for example a security deposit on hold, do not expose the Net Amount Due field. Please note that even if enabled on customer statements or remittance slips, these fields do not show on printed invoices.

The Deposit Balance and Net Amount Due fields on the statement are for the same currency as the statement. In addition, for consolidated statements, the Deposit Balance on the statement is the consolidated deposit balance for the parent and all sub-customers and the Net Amount Due is the amount due of all customers less the consolidated deposit balance.

For more information, see either Customer Statements or see Remittance Forms.

To enable the Deposit Balance or Net Amount Due field on customer statements:

  1. Go to Customization > Forms > Transaction Forms.

  2. Click the Customize link for Standard Statement.

    If you cannot see the link, contact your administrator.

  3. On the Custom Transaction Form record, click the Body subtab, and then check the Print/Email box for Deposit Bal.

  4. To enable the Net Amount Due field, check the Print/Email box for Net Amount Due.

  5. Click Save.

To enable the Deposit Balance or Net Amount Due field on the remittance slip:

  1. Go to Customization > Forms > Transaction Forms.

  2. Click the Customize link for Standard Remittance Slip.

    If you cannot see the link, contact your administrator.

  3. On the Custom Transaction Form record, click the Body subtab, and then check the Print/Email box for Deposit Bal.

  4. To enable the Net Amount Due field, check the Print/Email box for Net Amount Due.

  5. Click Save.

General Notices