Order Management

NetSuite 2024.2 includes the following enhancements to order management features:

Subscription Rating: Prepaid Usage with Monthly Consumption

Usage-based services reduce the service providers' risk and produce a more steady, predictable income stream based on the customers' consumption. For this purpose, NetSuite includes a new usage-based pricing model, prepaid usage with monthly consumption.

With prepaid usage with monthly consumption, the customer pays a specified amount in advance before using any number of service lines in the contract.

When any services are used and the usage is recorded, the rate of the service is used to calculate the amount subtracted from the prepayment amount. For example, service 1 at a rate of $1.50 with quantity of 100 used reduces the prepayment amount by $150.00.

When the user has used the amount of their prepayment, the service provider can indicate three possible responses:

NetSuite generates another prepayment amount. (Most common)
NetSuite converts the user to pay as you go, in which each usage service is billed for any usage beyond the prepayment amount. (Somewhat common)

This cycle of prepayment and the subtracted usage cost continues until the contract ends. When the contract ends, the service provider can refund any remaining prepayment or recognize the remaining amount without a refund.

SuiteBilling Percent Uplift Field

You can now use a saved search for the percent uplift on the subscription line and change order.

Ability to Use Custom Fields When Using the Price Book Saved Search

Custom price book fields are now available under the Criteria, Results, Available Filter, and Price Book Fields dropdown menus.

Ability to Filter by Price Book in Subscription Search

You can search for specific subscriptions that are using a specific price book.

Subscription Plan and Price Book Are Optional When Creating a Subscription

Subscription plan and price book are no longer required when creating new subscriptions, but instead can be created using only add-on subscription lines. You can use this feature to create more custom subscriptions without requiring a basic subscription plan.

Email Alert for Changes to Subscription, Subscription Line, or Change Order

In the email section in a saved search for subscription, subscription line, and subscription change order,there is a new preference, Send Email Alerts When Records Are Created / Updated. When it is checked and a subscription, subscription line, or subscription change order is created or updated, the user receives an email alert.

Subscription Total Contract Value and Service Type TCV Metrics

On the subscription page, there is a new summary section that shows the total contract value, pending total contract value, and total active contract value per service type. These new metrics are searchable and can be viewed in scripting, which gives you more flexibility in reporting pending or active revenue.

Subscription Management: Pricing Detail on Charge and Invoice

To help end customers understand the amount they are being charged, the invoice and charges now contain the quantity to amount breakdowns, which you can add to your PDF documents.

General Notices