1. What's New
  2. Release Notes
  3. NetSuite 2026.1 Release Notes
  4. Order Management

Order Management

This release note was updated March 16, 2026.

NetSuite 2026.1 includes the following enhancements to order management features:

Commitment Credits in SuiteBilling

You can now manage consumption-based commitments across multiple usage services in NetSuite SuiteBilling. With the Commit Plus Overage (C+O) subscription model, you can share commitment credits among different usage lines. Overage charges are calculated and billed based on the specific service that incurred the overage.

With this enhancement, you can:

  • Allocate commitment credits across multiple usage services instead of a single service.

  • Charge different overage rates based on each usage line, such as unique rates by service type or consultant tier.

  • Apply this model to subscriptions grouped by customer, currency, and subsidiary.

How it works:

  • Commitment is billed from the C+O line, and commitments reset as before.

  • Overage is now charged at the individual usage line level, according to each service's price plan.

  • Overage price plan and frequency fields won't apply when a usage is booked against a specific service.

  • Breakage and overage revenue are still tracked against the C+O line.

For more information, see the help topic Billing for Usage and Commit Plus Overage Charges.

Prepay Across Subscriptions

Prepaid usage with drawdown in NetSuite SuiteBilling has been enhanced to enable selection of usage services across a unique combination of customer, currency, and subsidiary.

With this enhancement, you can:

  • Set up a prepay service on one subscription.

  • Charge and burn down the prepayment with usage services on another subscription.

For more information, see the help topic Prepaid Usage with Drawdown.

Customer Level and Cohort Analysis: Enhanced SaaS Metric Recurring Revenue Reporting

NetSuite automatically tracks new, upsell, downsell, and churn revenue impacts for SaaS items at the customer level, instead of by contract. This enhancement introduces cohort analysis by acquisition month and adds a new field to revenue records to improve reporting and analytics on dashboards.

With this update, you can:

  • Report recurring revenue metrics at the customer level, including new, upsell, downsell, and churn.

  • Analyze acquisition cohorts using a new acquisition month field on revenue records.

  • View standardized metrics in dashboards, SuiteAnalytics, and data warehouse reports for Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR).

  • Easily trace and include all source records and their fields, including custom fields, in analytical impact reporting for comprehensive analysis.

For more information, see (link to SaaS Metrics help topic).

Subscription Metrics Cohort Enhancement: Acquisition Date Field on Customer Records

The Financial subtab of the Customer record now includes an Acquisition Date field. Enter this date manually or leave it blank to default to the date of the customer's first transaction, or to the earliest imported analytical impact. This field improves customer cohort analysis and SaaS metric reporting in SuiteAnalytics and Subscription Metrics. For details, see Acquisition Date Field on Customer Records.

Shipping Integration with FedEx: REST API Updates

In NetSuite 26.1, the Shipping Integration with FedEx includes the following updates to comply with the FedEx Web Services Ship API upgrade:

Multi-Factor Authentication (MFA) Required for FedEx Account Registration

As part of the FedEx REST API upgrade, FedEx requires multi-factor authentication (MFA) to register and use your FedEx account in NetSuite. Existing FedEx accounts must be re-registered with MFA. Until MFA re-registration is complete, FedEx shipping label creation may fail.

Using one of the available authorization methods (SMS, phone call, email, invoice details, or FedEx Customer Support), you'll receive a PIN to enter on the FedEx Registration page to complete authorization.

Find the new Authorize your FedEx Account section on the FedEx Registration page at Setup > Accounting > Shipping > Add FedEx Account.

For more information, see Registering a FedEx Account.

New Fields for Shipping Hazmat or Dangerous Goods

Two new fields are now available on the Hazmat tab of the item fulfillment record:

  • Regulation: The type of documentation FedEx expects to accompany the specific hazmat item shipment.

  • Option Type: The type of hazardous material you are shipping.

A new Technical Name field is also available on the Hazmat/Dangerous Goods tab of the item record. Use this field to record the proper technical name for hazardous materials shipped via FedEx.

When you fulfill an order using a FedEx shipping method with Hazmat/Dangerous Goods enabled, NetSuite uses these details to generate FedEx hazmat shipping labels and required documentation.

For more information, see Shipping Dangerous Goods and Hazardous Materials.

New ZPLII FedEx Label Types

Two new FedEx tire identification label formats are available: ZPLII (4 x 8-1/2) and ZPLII (4 x 10-1/2). These specialty tire label formats include a doc tab with a duplicate bar code, permitting the main label to be applied to the tread and the doc tab to the sidewall, supporting tire-specific shipping processes. Because NetSuite supports the default FedEx layout (sidewall bar code below the main label), you can't select a different Doctab Location on the FedEx Registration page when you use one of these label formats.

Find the new label formats in the FedEx Label Types field on the FedEx Registration page at Setup > Accounting > Shipping > Add FedEx Account.

For more information, see Printing Integrated Shipping Labels With a Thermal Printer.

Cash Refund Records Now Supported in CSV Import Assistant

You can now manage cash refund records in bulk using the CSV Import Assistant. Previously, you could create cash refunds only one at a time. This limitation slowed high-volume processing and data migration and increased the risk of manual entry errors. With this enhancement, you can import multiple cash refunds in a single file, making processing faster and easier.

To get started, go to Setup > Import/Export > Import CSV Records. In Step 1 on the Import Assistant page, select the Transactions import type, and then select the Cash Refund record type.

The CSV Import Assistant lets you map all standard and custom fields available in the UI, REST, or SuiteScript for cash refunds. Importing the data uses your existing permissions and settings. No additional setup is required.

For more information, see CSV Imports Overview.

Newly Supported Record Types for CSV Import: Customer Deposit and Customer Refund

You can now import customer deposit and customer refund records into NetSuite using the CSV Import Assistant.

To import the records with the CSV Import Assistant, you must have the Import CSV File permission. For more information, see Importing CSV Files with the Import Assistant.

New Sales Order Renewals

The new Sales Order Renewals SuiteApp version 26.1.1 enables you to renew sales orders automatically through a batch schedule, or manually. The SuiteApp provides the Sales Order Renewals custom form with fields and controls for renewing sales orders. The custom form displays the Renew SO Automatically box, which, when checked, sets automatic scheduled renewal of sales orders. The Create Renewal button, when clicked, sets a manual renewal on demand. Other fields let you specify the renewal price, uplift percentage, and dates.

The Sales Order Renewals SuiteApp is available from the NetSuite SuiteApp Marketplace.

Note:

Before installing the SuiteApp, consider the following:

  • You must enable the NetSuite features Sales Orders and Advanced Billing for transactions, as well as Client SuiteScript and Server SuiteScript for SuiteCloud.

  • The Sales Order Renewals SuiteApp is not compatible with the Contract Renewals SuiteApp. If you want to use either one, you must uninstall the other.

After installing the SuiteApp, you can start setting up renewals of newly created and existing sales orders. However, you can't renew sales orders with a Canceled status or those with a subscription.

The SuiteApp supports the Multiple Currencies feature and the Multi-Subsidiary Customer feature.

For more information, see Sales Order Renewals.

General Notices