Setting Up Warranty Information on the Item Record
After you set up Warranty and Repairs Management, the Warranty Information subtab appears on supported item records. On this subtab, you can turn on Track Warranty and set default warranty information. For assembly items, you can link one or more repaired items.
Before adding warranty information, make sure you’ve enabled the required features in the Prerequisites topic.
To set up warranty information:
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Go to Lists > Accounting > Items.
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On the Items page, click Edit next to the item record.
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For assembly items, in the Custom Form field, select WRM Assembly Item Form.
Skip this for other items.
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Click the Warranty Information subtab and check the Track Warranty box.
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In the Warranty Terms field, select a term from the list, or select New to create a new term.
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For fixed terms, in the Warranty Expiration field, enter the expiration date, or click the Calendar icon to select the date.
For assembly items, in the Repaired Item field, select a repaired item from the list. To add more repaired items to the list, see Creating Repaired Items.
Note:Repaired items are used when processing repair claims. For more information, see Creating a Sales Order for Repair Claims.
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Click Save.
When registering a warranty, you can change the default settings or information from the item record. For more information, see Warranty Registration.