Creating Repaired Items

For assembly items, you must create a corresponding repaired item to be used for claim processing. You must also set the assembly item as a component on the repaired item record.

To create repaired items:

1. Go to Lists > Accounting > Items > New.

2. On the New Item list, click the appropriate item type:

   • Assembly/Bill of Materials

   • Lot

   • Numbered

   • Serialized

3. On the item record, in the Custom Form field, select Warranty Assembly Item Form from the list.

4. On the Purchasing/Inventory subtab:

   1. Check the Special Work Order Item box.

   2. On the Components subtab, add the assembly item to be associated with this repaired item.

5. Click Save.

The repaired items you create are added to the list in the Repaired Item field on the assembly item record. For more information, see the following topics:

• Setting Up Warranty Information on the Item Record

• Creating a Sales Order for Repair Claims

Related Topics

Warranty and Repairs Management

Setting Up Warranty and Repairs Management

Setting Warranty Preferences and Items

Warranty Registration

Warranty Claims

Return Authorization for Warranty Claims

Processing Refund, Repair, and Replacement Claims

General Notices