Creating Repaired Items

For assembly items, create a repaired item to use for claim processing. Also, add the assembly item as a component on the repaired item record.

To create repaired items:

1. Go to Lists > Accounting > Items > New.

2. On the New Item list, select the appropriate item type:

   • Assembly/Bill of Materials

   • Lot

   • Numbered

   • Serialized

3. On the item record, in the Custom Form field, select Warranty Assembly Item Form from the list.

4. On the Purchasing/Inventory subtab:

   1. Check the Special Work Order Item box.

   2. On the Components subtab, add the assembly item for this repaired item.

5. Click Save.

When you create a repaired item, it appears in the Repaired Item field on the assembly item record. For more information, see the following topics:

• Setting Up Warranty Information on the Item Record

• Creating a Sales Order for Repair Claims

Related Topics

• Warranty and Repairs Management SuiteApp
• Setting Up Warranty and Repairs Management
• Setting Warranty Preferences and Items
• Warranty Registration
• Warranty Claims
• Return Authorization for Warranty Claims
• Processing Refund, Repair, and Replacement Claims

General Notices