Defining Failure Reasons

You can set up failure reasons that describe defects in the warranty item. When you create a claim, select the failure reason from a list.

To define a failure reason:

  1. Go to Lists > Warranty and Repairs > Warranty Setup.

  2. On the Warranty Setup page, click the Setup Failure Reason link.

  3. In the Name field, enter a name for the failure reason.

  4. In the Description field, enter a short description for the failure reason.

  5. Click Save.

When you edit a warranty term, you can do the following actions:

Related Topics

General Notices