Defining Failure Reasons
You can set up failure reasons that describe defects in the warranty item. When you create a claim, select the failure reason from a list.
To define a failure reason:
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Go to Lists > Warranty and Repairs > Warranty Setup.
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On the Warranty Setup page, click the Setup Failure Reason link.
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In the Name field, enter a name for the failure reason.
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In the Description field, enter a short description for the failure reason.
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Click Save.
When you edit a warranty term, you can do the following actions:
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You can inactivate failure reasons that aren’t currently used.
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You can edit inactive records, but those failure reasons won’t show up when you make a warranty claim.
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You can also delete a failure reason if it hasn’t been used in any warranty claims or other related records.