Defining Failure Reasons

You can set up failure reasons that describe defects in the warranty item. When you create a claim, select the failure reason from a list.

To define a failure reason:

1. Go to Lists > Warranty and Repairs > Warranty Setup.

2. On the Warranty Setup page, click the Setup Failure Reason link.

3. In the Name field, enter a name for the failure reason.

4. In the Description field, enter a short description for the failure reason.

5. Click Save.

When you edit a warranty term, you can do the following actions:

• You can inactivate failure reasons that aren’t currently used.

• You can edit inactive records, but those failure reasons won’t show up when you make a warranty claim.

• You can also delete a failure reason if it hasn’t been used in any warranty claims or other related records.

Related Topics

• Warranty and Repairs Management SuiteApp
• Setting Up Warranty and Repairs Management
• Setting Warranty Preferences and Items
• Warranty Registration
• Warranty Claims
• Return Authorization for Warranty Claims
• Processing Refund, Repair, and Replacement Claims

General Notices