Defining Failure Reasons
Define failure reasons that are used to specify defects in the warranty item. When creating a claim, you can select the name of the failure reason from a list.
To define a failure reason:
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Go to Lists > Warranty and Repairs > Warranty Setup.
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On the Warranty Setup page, click the Setup Failure Reason link.
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In the Name field, enter a name for the failure reason.
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In the Description field, enter a short description for the failure reason.
Note:Be sure to clear the Inactive box to keep the failure reason record active.
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Click Save.
When editing a failure reason, you can update the fields, including the Inactive box. You can inactivate failure reasons that currently are not used. You can edit inactive records, but the failure reasons are not included for selection in a warranty claim. You can also delete a failure reason if it has not been used in a warranty claim or other dependent records.