Defining Warranty Terms
Define the period and coverage of the terms that can be applied to your warranty items. For example, you want to set up a 3-year service warranty that covers only labor costs to repair an item. You can indicate the coverage in the term name and set the calculated term to 3 years.
To define a warranty term:
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Go to Lists > Warranty and Repairs > Warranty Setup.
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On the Warranty Setup page, click the Define Warranty Terms link.
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On the Warranty Terms page, enter or select the values for the following fields:
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In the Name field, enter a name for the warranty term. For example, 3 Year Labor for a three-year warranty term on labor costs only.
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Select the type of term in the Term Type field.
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Calculated – term that automatically calculates the warranty expiration date based on your defined terms.
Selecting this type enables the Warranty Terms fields. In these fields, select the period (in Days, Months, or Years) and then enter the value.
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Fixed – term where you set the warranty expiration date during registration. On the item record, you can set a default expiration date for a Fixed term. For more information, see Setting Up Warranty Information on the Item Record.
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Lifetime – term that does not have a warranty expiration.
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Be sure to clear the Inactive box to keep the term record active.
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Click Save.
When editing a warranty term, you can update only the Name field and Inactive box. You can inactivate warranty terms that currently are not used. You can edit inactive records, but the terms are not included for selection in the following fields:
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Original Warranty Terms – on the warranty registration
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Warranty Terms – on an item record or line item of an invoice
In edit mode, you can delete a term that has not been used in a registration or other dependent records.
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