Editing a Warranty Registration

To access a warranty registration, go to Lists > Warranty and Repairs > Warranty Registration List. From the warranty registration list, click the Edit link for the record you want to update. On the Warranty Registration page, you can change or update the editable fields.

Note:

You can also use Global Search to search for a registration record. Use the registration number, serial or lot number as search criteria. If you have the preference to display the list of suggested matches, you can click the Edit link beside the registration number to open the record in edit mode. For more information about global searches, see Global Search.

The registration fields that you can update depend on the mode of registration and whether the registration has an existing claim. For autogenerated registrations, changing the warranty expiration date on the registration record does not automatically change the expiration date in the invoice line item. For more information about the warranty registration fields, see Creating a Manual Warranty Registration.

The following table shows the list of registration fields that are required for creating or importing a manual registration. It also indicates if the field can be edited for a manual and autogenerated registration. For each registration mode, editable fields are further limited when a registration already has an existing claim.

Field Name	Required for Manual Registration?	Editable for Manual Registration?		Editable for Autogenerated Registration?
		Without Claim	With Claim	With or Without Claim
Registration No.	Yes	Yes	Yes	Yes
Customer	Yes	Yes	No	No
Subsidiary	Yes	Yes	No	No
Location	No	Yes	Yes	No
Reference Invoice No.	No	Yes	No	Not used
Item	Yes	Yes	No	No
Quantity	Yes	Yes	Yes, except for serialized items	Yes, except for serialized items
Units	No	Yes	Yes, except for serialized items	Yes, except for serialized items
Reference Serial/Lot No.	Yes, for serialized items	Yes, for serial or lot numbered items	No	Not used
Serial/Lot No.	No/Disabled	No/Disabled	No/Disabled	No
Invoice No.	Not used	Not used	Not used	No
Invoice Date	No	Yes	No	No
Original Warranty Terms	Yes	Yes	No	No
Original Warranty Start Date	Yes	Yes	No	No
Warranty Expiration	Yes, except for Lifetime terms	Yes, except for Lifetime terms	Yes, except for Lifetime terms	Yes, except for Lifetime terms
Remarks	No	Yes	Yes	Yes
Class	No	Yes	Yes	No
Department	No	Yes	Yes	No
Ship To Address	No	No/Disabled	No/Disabled	No/Disabled
New Address	No/Disabled	Yes	Yes	Yes

In edit mode, you can also do the following:

• Void a Warranty Registration

  You can void a registration record by checking the Inactive box. You can edit an inactive record, but you cannot use it to file a warranty claim. If the registration is generated from an invoice, the record is removed from the Warranty Registration List subtab of the invoice. in the corresponding line item of the invoice, the warranty settings are not changed.

• Delete a Warranty Registration

  You can delete a registration record if it has no associated warranty claims. This condition is the same for serial items with multiple registrations but associated with one line item on an invoice. You can delete only the registration records with no claim.

  To delete a record, when in edit mode, go to Actions > Delete. To view the role requirements for deleting a registration record, see Roles and Permissions in Warranty and Repairs Management.

  Note:

  Clicking the Remove link on the Related Records subtab only removes a record from the list of claims displayed on the registration. The claim remains associated with the registration, so the registration cannot be deleted. However, when you remove a claim, it cannot be displayed on the registration again.

  If a registration is generated from an invoice, you cannot delete the record when the invoice is being edited by another user. After you are able to delete the record, the Register Warranty box is automatically cleared in the corresponding line item of the invoice. However, the box is not yet cleared if there are other existing registration records linked to the line item.

• Copy a Warranty Registration

  You can copy warranty details into a new registration record. In view mode, on the Warranty Registration page, go to Actions > Make Copy. A manual registration form is displayed, regardless of the mode of registration.

  • For autogenerated registrations, the invoice is copied into the Reference Invoice field. If applicable, the serial or lot number is copied into the Reference Serial/Lot No. field.

  • If you enabled the Auto Generate Registration No. preference, the Registration No. field is disabled and cannot be edited when you are creating the record. For more information about this preference, see Setting Warranty Preferences.

  • The Manual Registration box is automatically checked on the copy of the registration record.

Related Topics

Warranty and Repairs Management

Setting Up Warranty and Repairs Management

Setting Warranty Preferences and Items

Warranty Claims

Return Authorization for Warranty Claims

Processing Refund, Repair, and Replacement Claims

General Notices