Writing Off a Chargeback

The chargeback process can continue to change status between until the customer accepts the payment, or you write off the chargeback if you cannot successfully rebut the payment. When you write it off, a journal entry is automatically created for the amount that is entered in the Amount field on the chargeback record. You can change this amount if needed before writing off the chargeback.

For more information, see Chargeback Journal Entries.

To write off a chargeback:

1. Go to Transactions > Sales > Chargebacks > Lists.

2. From the Chargeback list, click the Edit link next to the chargeback that you want to write off.

3. Check the Write off box.

4. In the Expensed as field, enter a journal entry for the chargeback.

5. Click Save.

Related Topics:

• Chargeback Workflow
• Setting Up the NetSuite Chargeback Workflow SuiteApp
• Configuring NetSuite Chargeback Workflow
• The Chargeback Record
• Chargeback Notifications
• Managing Multiple Currencies and Chargebacks
• Adding an Assignee to a Chargeback
• Adding Supporting Documents to a Chargeback
• Chargeback Journal Entries

General Notices