FedEx Real-Time Rates (U.S. and Canada)

Important:

NetSuite Ship Central is NetSuite's standard shipping solution. For more information, see NetSuite Ship Central.

The Shipping Integration with FedEx, UPS, and USPS/Endicia is not available to new customers. It is available with limited support only for existing customers before they transition to NetSuite Ship Central.

For more information about transitioning to NetSuite Ship Central, including the self-service procedure, see Upgrading from Integrated Shipping to NetSuite Ship Central (SuiteAnswers ID 1015202).

Depending on business requirements, you can use the ShipStation Connector in NetSuite Connector as an alternative. For more information, see Managing the ShipStation Connector in NetSuite Connector.

For more information about selecting the best shipping solution for your needs, see Comparing NetSuite Shipping Options (SuiteAnswers ID 1046701).

After you've registered your FedEx account with NetSuite, you can offer FedEx shipping options with real-time rates. When a customer ships with FedEx, the customer's location-current rate is automatically entered into in the Amount field on your website and transaction pages.

Note:

Rates for orders to be shipped from a Canadian location don't include Canadian tax.

During order fulfillment, FedEx can validate the package shipping address. Address validation is available for more than 40 countries. If the address isn't valid, NetSuite displays an error message so you can verify and correct it. For more information, see Setting Shipping Preferences.

After you've added a FedEx account, you can create shipping items that charge customers FedEx real-time rates. Real-time rates are calculated based on the item's weight, the selected shipping method, the frequency of pickups, and the zip code.

To offer FedEx real-time rates, select one of the following real-time rate shipping item options:

FedEx First Overnight - Overnight delivery in the contiguous U.S. by 8:30 am to most major markets.
FedEx First Overnight Freight - Next business day delivery available in all 50 U.S. states including Hawaii (to the island of Oahu).
FedEx Priority Overnight - Overnight delivery in the U.S. by 10:30 am for most addresses, with later times of day in rural areas or on Saturday.
FedEx Standard Overnight - Overnight delivery in the U.S. by 3 pm, or 4:30 pm in rural areas. This option is not available for Canadian accounts.
FedEx 2Day - Delivery in the U.S. by 4:30pm (7:00 pm to residences) in two business days.
FedEx Express - Package weight must be under 10 pounds.
FedEx Express Saver - Delivery in the contiguous U.S. by 4:30 pm (7:00 pm to residences) in three business days. This option in not available for Canadian accounts.
FedEx Ground - Delivery in one to five business days in the contiguous U.S., three to seven days to or from Alaska or Hawaii.
FedEx Economy - Delivery by 5:00 pm in one to three business days. Available in Canada only
FedEx 2Day A.M. - Delivery by 10:30 am in two business days, except some shipments to Alaska and Hawaii in three business days.
FedEx Home Delivery - Delivery to residences in one to five business days in the contiguous U.S., three to seven business days to or from Alaska or Hawaii. This option is not available for Canadian accounts.
FedEx International First - Delivery by 8:30 am in two business days to Basel, Brussels, Frankfurt, London, Milan, or Paris.
FedEx International Priority - Time definite delivery in one to three business days to more than 210 countries.
FedEx International Economy - Delivery in two to five business days (three to ten business days to Mexico or Puerto Rico) to over 205 countries.
FedEx International Priority Freight - Time definite delivery in one to three business days to more than 50 countries for packages over 150 pounds.
FedEx International Economy Freight - Time definite delivery in four to five business days to more than 45 countries for packages over 150 pounds.
FedEx 1Day Freight - Delivery between 10:30 am-12:00 pm the next business day in the U.S., except Hawaii, for packages over 150 pounds.
FedEx 2Day Freight - Delivery between 12 pm-3:00 pm in two business days in the U.S., except Hawaii, for packages over 150 pounds. This option is not available for Canadian accounts.
FedEx 3Day Freight - Delivery by 3:00 pm in three business days in the contiguous U.S. for packages over 150 pounds. This option is not available for Canadian accounts.
FedEx Ground Economy parcel select lightweight - Delivery in two to seven business days in the U.S. (longer if outside the contiguous U.S.). Final delivery handled by USPS, including Saturdays. This option is not available for Canadian accounts.
FedEx Ground Economy Bound Printed Matter - Cost-efficient delivery of bound printed matter. Final delivery handled by USPS, including Saturdays. This option is not available for Canadian accounts.
FedEx Ground Economy Media Mail - Cost-efficient delivery of media mail items. Final delivery handled by USPS, including Saturdays. This option is not available for Canadian accounts.
FedEx Ground Economy parcel select - Delivery in two to seven business days in the U.S. (longer if outside the contiguous U.S.). Final delivery handled by USPS, including Saturdays. This option is not available for Canadian accounts.

Your preferences in the Free if total is over, Minimum shipping amount, and Maximum shipping amount fields override the real-time rates.

NetSuite calculates FedEx rates based on the following:

Packages picked up during your regular daily FedEx pickup
Whether packaging material is provided by the shipper
If the destination is a commercial destination. Residential rates are higher in some delivery areas
If multiple products are placed in one package, its weight may be less than the estimated rate because of weight rounding.
FedEx rates are based only on product weight. Packages may incur additional fees for dimensions or added services.

Note:

Weight and size limits apply to packages not sent by FedEx Express Freight. The maximum package weight is 150 pounds. The maximum combined length and girth is 130 inches. Girth is the distance around the package at its widest point, perpendicular to its length. The maximum package length is 108 inches. Packages over these limits can be sent by FedEx Express Freight. FedEx Express Freight has a 2,200-pound weight limit.

The FedEx real-time rate option shipping process:

The customer selects a FedEx real-time rate Shipping Method.
NetSuite may pause when receiving real-time rates from FedEx before the price is displayed.
The customer completes the order.
The sales order is authorized and fulfilled.

Before saving the fulfillment, click Recalculate Shipping to update the real-time rate and validate the shipping address.
After the package is received by FedEx, a tracking number enables you and your customer to track the shipment status.
You can manually enter the tracking number on a sales order page one time. The number then appears everywhere the order appears, including in the confirmation email to the customer and the Customer Center.
The tracking number appears as a link in the customer confirmation email.

The FedEx real-time rate option shipping process:

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