FedEx Customer Returns
NetSuite Ship Central is NetSuite's standard shipping solution. For more information, see NetSuite Ship Central.
The Shipping Integration with FedEx, UPS, and USPS/Endicia is not available to new customers. It is available with limited support only for existing customers before they transition to NetSuite Ship Central.
For more information about transitioning to NetSuite Ship Central, including the self-service procedure, see Upgrading from Integrated Shipping to NetSuite Ship Central (SuiteAnswers ID 1015202).
Depending on business requirements, you can use the ShipStation Connector in NetSuite Connector as an alternative. For more information, see Managing the ShipStation Connector in NetSuite Connector.
For more information about selecting the best shipping solution for your needs, see Comparing NetSuite Shipping Options (SuiteAnswers ID 1046701).
Including customer return labels with FedEx shipments provides a convenient customer return solution. Customer return labels are only available with FedEx integration for domestic and international shipments.
To set up and use customer return labels with your FedEx integration, complete the following:
Adding Return Addresses
For each site that accepts returns, verify that you have recorded a customer shipping address. You can add a return address at the location, subsidiary (OneWorld only), and company levels.
To add a return address for a location:
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Go to Setup > Company > Locations.
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Beside the location you want to update, click Edit.
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In the Address subtab, beside Return Address, click Edit.
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Complete the To complete the return address form: procedure.
Click Save.
To add a return address for a subsidiary:
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Go to Setup > Company > Subsidiaries.
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Beside the subsidiary you want to update, click Edit.
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In the Address subtab, beside Return Address, click Edit.
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Complete the To complete the return address form: procedure.
To add a return address for a company:
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Go to Setup > Company > Company Information.
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Beside the company you want to update, click Edit.
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In the Address subtab, beside Return Address, click Edit.
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Complete the To complete the return address form: procedure.
To complete the return address form:
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Enter the Country this address is located in.
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Enter the name of the person the shipment is addressed to in the Attention field.
This is the name that appears on the shipping label.
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Enter the name of the entity that should appear on the shipping label in the Addressee field.
This name appears on the shipping label under the Attention field.
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Enter the address Phone number.
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Enter the Address as it appears on forms. Enter up to 50 characters
If this address is marked default for shipping or billing, it automatically populates employee, customer, partner, and vendor, addresses on forms.
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Enter the address City, State, and Zip code.
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Check the Override box to disable the free-form address text field so text is not displayed in the Address field.
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Click OK.
If a location doesn't have a return address, NetSuite uses the subsidiary return address, if available. If it isn't available, NetSuite uses the company return address. If no return address is available, enter it manually for each item fulfillment.
The following diagram describes the return address process:
Updating FedEx Shipping Items for Return Labels
You'll need to update each FedEx shipping item for which you provide customer return labels. When the shipping item is used on an order, a customer return label prints with the shipping label.
To update FedEx shipping items for customer return labels:
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Go to Shipping > Lists > Shipping Items.
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Click Edit for the FedEx shipping item you want to update.
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Check the Return Label Integration box and select a FedEx integrated shipping item from the list.
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Save.
Fulfilling Orders with FedEx Customer Return Labels
After you've fulfilled an order with an integrated FedEx shipping item enabled for return label integration, NetSuite prints both labels. Fulfill the order. Then select Save and Print Label or print shipping labels in bulk. NetSuite displays return and shipment tracking numbers on the order fulfillment, cash sale, and return authorization pages.
Processing FedEx Customer Returns
When a customer returns an item with a FedEx return label, follow the Customer Returns Process. The return authorization displays the return tracking number for the original order. For more information, see Entering a Linked Return Authorization.
When you process FedEx International returns, you can select the return type. This helps the customs agent understand the return reason.
On the Item Fulfillment form's Shipping subtab, select Return Type when you select a FedEx International shipping method. If no option matches your return reason, select Other. Then enter a reason in Return Type Description Field. Use the Return Type field only for international orders. The selected return type appears on the return label.