1. Order Management
  2. Payment Processing
  3. Payment Processing Options
  4. Electronic Bank Payments
  5. Managing Electronic Bank Payments
  6. Viewing Electronic Bank Payment Details

Viewing Electronic Bank Payment Details

To view electronic bank payment details:

  1. Go to Payments > Payment Processing > Payments File Administration.

  2. Click View next to the payment file that you want to view.

    Field

    Description

    File Processed?

    This field indicates the status of the payment file (Successfully Processed, Canceled, or Failed).

    Processing Errors

    This field displays error messages if the payment file generation failed.

    File Reference

    This field displays the autogenerated name of the payment file, which is stored in the file cabinet. It also displays the following links:

    • Preview – Click this link to display the contents of the file in a popup.

    • Download – Click this link to download the file to your computer.

    • Edit – Click this link to open the file in a popup, in edit mode.

    Note:

    This field is blank if the payment file generation was canceled or encountered errors.

    Reference Note

    This field displays the text entered in the EFT File reference note field on the bills payment form.

    In-Transit Payment

    This field indicates if the default payment type preference is set to In-Transit or not at the time the payment file is generated.

    Important:

    You can rollback the PFA with In-Transit payments using the Rollback button on the Payment File Administration page. The accepted payments are deleted and the Bill Payment record is closed. After this the PFA is available for reprocessing. Once you rollback the PFA, the Reprocess button will be available to reprocess the PFA again.

    Note:

    This field is only available if the In-Transit feature is enabled in the account. For more information about the in-transit payment feature, see help topic In-Transit Payments.

    Document Number

    Listed on the Payment Details subtab under the Payments subtab, this column displays the system-generated payment file ID of the specific payment transaction.

    Memo (Number)

    Listed on the Payment Details subtab under the Payments subtab, this column displays the check number on the bill payment, customer payment, or customer refund.

  3. Click the preview link to view the payment file.

    You can also view the payment file from the file cabinet folder that you created in Creating Folders in the NetSuite File Cabinet. Go to Documents > Files > File Cabinet, and then navigate to the payment folder. You can view the payment file using a text editor.

To view details about every change made during payment file generation, you can view the system notes on either the Payment File Administration record or Payment record. This is where you can identify the last process initiated, who processed the file, and the file process status during the payment file generation. However, there will be times when the system notes will identify a different user during process initiation. For example, Payment File was submitted by user A, but the system note shows fields being set by user B on the Payment File record.

This can happen when multiple users initiate the payment file generation script and concurrent processes occurs. In this case, whoever triggers the priority queue first will be identified as the owner of the succeeding processes.

Related Topics

Managing Electronic Bank Payments
Setting Up Multiple Script Queues or Processors to Generate Payment File Formats
Setting Up Multi-Currency Payments Processing
Sending Payment Notifications
Reversing Payments
Rollback
Reprocessing Payments
Recreating a Payment File
Verifying Issued Checks with Positive Pay
Setting Schedules for Payment Batches
Changing the Priority of a Queued Payment File

General Notices