Setting a Preferred Shipping Method for Your Site
The preferred shipping method for an order is based on:
Shoppers can always select a different shipping method and a different carrier, if available. You can display the Shipping Estimator on your site to help customers choose a shipping carrier.
Default Shipping Carrier
If you have shipping accounts with UPS, as well as FedEx, USPS, or other carriers, you can select a default shipping carrier for your NetSuite account. NetSuite shows the default carrier to Commerce web store shoppers if other preferences or customer address information cannot be used to determine an appropriate shipping method. Set this preference if you want to preselect a carrier for your shoppers when no other preference settings apply.
For more information about creating a default shipping carrier in NetSuite, see Selecting a Default Shipping Carrier.
Default Website Shipping Method
The Default Website Shipping Method is the preferred shipping carrier displayed in Checkout. Set this preference if you want customers to see this shipping method first when checking out. You can select a default shipping method for your website whether you use multiple carriers or not.
To select a default shipping method for a website:
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Go to Commerce > Websites > Web Site List.
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Click Edit next to the website you want to modify.
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On the Shopping subtab, in the Shipping Page section, select a shipping method in the Default Website Shipping Method field.
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Click Save.
Customer Information
If a shopper placed a previous order through your website, the customer record stores the shipping method selected for the last order. This information updates each time the customer selects a shipping method on the order form. The shopper's previous shipping method choice is preselected in Checkout.