1. Commerce
  2. System Management
  3. Site Performance
  4. Troubleshoot DNS Issues with the CDN
  5. Check Your CNAME Setup

Check Your CNAME Setup

The CNAME is used as an alias for another domain, so it works like a redirect. The CNAME in your DNS settings needs to be set up so the CDN can identify your website.

To update your CNAME records:

  1. In NetSuite, go to Commerce > Hosting > Domains.

  2. Click View next to your domain name.

  3. Go to the Domain section and make a note of the CNAME in the CNAME (Alias) field. You will need this for Step 5.

    The CNAME (Alias) field shows the autogenerated alias NetSuite uses to identify your website to the CDN.

    Example: www.yourbusiness.com.hosting.netsuite.com

  4. Log in to your DNS provider's control panel and locate the DNS settings for your SC or SCA site domain.

  5. Remove any A records for the domain and replace them with a new CNAME record using the alias from Step 3.

    Important:

    When you update this setting, include the 'www.' prefix in your record if it was in the CNAME from NetSuite. Example: www.yourbusiness.com and yourbusiness.com are considered different domains, so make sure you are editing the right setting. Also, email usually goes to a non-www domain, so make sure you're updating the right record. If you see any MX records (mail exchanger records), leave them as they are--changing them could stop your email from working.

  6. In NetSuite, go to Commerce > Hosting > Domains and click View next to your domain name.

  7. Go to the Advanced section and check the Use CDN Cache box.

  8. Click Save.

Note:

It can take anywhere from a few hours to a day to see DNS changes on your site. If your CDN still isn't working after a day, see Discovering Common DNS Problems with Dig.

Related Topics

General Notices