Feature Summary
Impact to Existing Processes Definitions
- Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
Download feature summary table.
| Module | Feature | Delivered Enabled | Impact to Existing Processes | Action to Enable |
|---|---|---|---|---|
| Case Management | Enhanced Case Note Management with SmartText, Edit and Delete Options | No | None | Setup Required |
| Case Management | Save Time and Effort with the Button Bar | Yes | Small scale | None |
| Help Desk Analytics | Analyze Creation and Usage of Tags in Internal Help Desk Requests | No | None | BI Subject Areas |
| Help Desk Analytics | Support custom dashboards for Help Desk | Yes | Larger scale | None |
| Help Desk Request Management | Hide the message identification number in response emails | No | None | Setup Required |
| Help Desk Request Management | Improved HCM Navigator | No | None | Setup Required |
| Help Desk Request Management | Message Options for Greater Efficiency | No | None | Setup Required |
| Help Desk Request Management | Use AI Help Desk Request Resolution Agent to Resolve Issues | No | None | Opt In plus Setup |
| Help Desk Request Management | Use Generative AI to create a summary in Start Conversation with Details | No | None | Setup Required |
| Help Desk Request Management | View AI Generated Help Desk Request Summarizations in French and Spanish | No | None | Opt In |
| Knowledge Management | Authoring User Experience Enhancements | Yes | Small scale | None |