Feature Summary

Impact to Existing Processes Definitions

• Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
• Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
• Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
• None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
• Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.

Download feature summary table.

Module	Feature	Impact to Existing Processes	Action to Enable
Case Management	Enhanced Case Note Management with SmartText, Edit and Delete Options	None	Setup Required
Case Management	Save Time and Effort with the Button Bar	Small scale	None
Help Desk Analytics	Analyze Creation and Usage of Tags in Internal Help Desk Requests	None	BI Subject Areas
Help Desk Analytics	Support custom dashboards for Help Desk	Larger scale	None
Help Desk Request Management	Hide the message identification number in response emails	None	Setup Required
Help Desk Request Management	Improved HCM Navigator	None	Setup Required
Help Desk Request Management	Message Options for Greater Efficiency	None	Setup Required
Help Desk Request Management	Use AI Help Desk Request Resolution Agent to Resolve Issues	None	Opt In plus Setup
Help Desk Request Management	Use Generative AI to create a summary in Start Conversation with Details	None	Setup Required
Help Desk Request Management	View AI Generated Help Desk Request Summarizations in French and Spanish	None	Opt In
Knowledge Management	Authoring User Experience Enhancements	Small scale	None