Feature Summary

Impact to Existing Processes Definitions
  • Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
  • Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
  • Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
  • None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
  • Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.

Download feature summary table.

Module Feature Impact to Existing Processes Action to Enable
Case Management Manage Complex and Long-Running Cases with the Case Analyzer AI Agent None Setup Required
Case Management Manage Grievances and Disciplinary Actions with Case Management None Setup Required
Case Management Enhanced List View for Easier Case Note Management Small scale None
Case Management Filter Assignees by Queue for Smarter Case Reassignment Small scale None
Help Desk Request Management Announcement: End-of-Life for Process Automation in Action Plans – 25D Release Small scale None
Help Desk Request Management Generative AI features in Help Desk available out-of-box Larger scale None
Help Desk Self-Service Access a Help Desk Request as a Contact None Setup Required
Help Desk Self-Service Affected Party Spotlight Template None Setup Required
Help Desk Self-Service Chat users can now Print the Transcript for future reference None Setup Required
Help Desk Self-Service Filter the List of Requests on the Employee UI by Contact Type None Setup Required
Service Workflow and Automation Use support Workflows to automate Help Desk processes None Setup Required
Service Workflow and Automation Triage AI Agent to Classify Help Desk Requests Small scale None
Visual Builder NEW DEADLINE for Classic HR Help Desk Migration to Redwood None Visual Builder