AI Agent: Dock Scheduling

This page is accessed via the  (AI Chat) icon in the Global Header. Select the DOCK SCHEDULING agent.

Note: These AI agents require Oracle AI Agent Studio.

The DOCK SCHEDULING agent allows you to do the following:

• schedule an appointment
• get appointment options
• get appointment details
• modify an appointment
• cancel an appointment

Scheduling an Appointment

The schedule an appointment option of the DOCK SCHEDULING agent uses the "best" option based on the information you provide to schedule an appointment.

When using the location resource group, you must input the appointment start time and the appointment end time that you request. When using the resource GID, you are required to input the appointment start and the appointment end time that you request.

You can provide the information listed in one of following input options:

• schedule an appointment for Shipment GID (domainname.ID) and Shipment Stop Number/Stop Location GID
• schedule an appointment for Shipment GID, Shipment Stop Number/Stop Location GID, and Appointment Start Time & End Time
• schedule an appointment for Shipment GID, Shipment Stop Number/Stop Location GID, Appointment Start Time & End Time, and Location Resource GID
• schedule an appointment for Shipment GID, Shipment Stop Number/Stop Location GID, Appointment Start Time & End Time, and Resource Group
• schedule an appointment for Shipment GID, Stop Location GID, Location Resource Group, and Appointment Start Time & End Time

Example Conversations

• Schedule a dock appointment for shipment <domain.shipmentGID> at <domain.locationGID>

  • If multiple stops at this location, should ask which stop to use, should use stop 1 or stop 2.

Getting Appointment Options

The get appointment option returns a list with "best" option first (based on information such as priority ranking, feasibility, and shipment delivery times).

To see appointment options, provide the required information:

• Get appointment options for Shipment GID and Shipment Stop Number
• Get the available appointments for a shipment for Shipment GID and Stop Location GID

Example Conversations

• Get up to 10 available appointments for shipment <domain.shipmentGID> at location <domain.locationGID>
  • If multiple stops at this location, should ask which stop to use, use stop 1 or 2
• Get the first available appointments for shipment ID <domain.shipmentGID> at <domain.locationGID>
  • If multiple stops at this location, should ask which stop to use, use stop 1 or 2
• What are my appointment options for <domain.shipmentGID> at <domain.locationGID>?
  • If multiple stops at this location, should ask which stop to use
• Show me 5 available appointments for shipment <domain.shipmentGID> at the first stop
• Get 4 available appointments for shipment <domain.shipmentGID> at the second stop
• Show me my appointments options for <domain.shipmentGID>
  • This should ask which stop. Reply with first stop.

Viewing Appointment Details

To see appointment details, provide the information listed in one of following input options:

• Get appointment details for Appointment GID
• Get an appointment details for Shipment GID and Shipment Stop Number

Example Conversations

• What are the details for the shipment <domain.shipmentGID>?
  • This should ask which stop. Reply with first stop.
• Show me the appointment for <domain.shipmentGID> at stop 1

Modifying an Appointment

Modifying an appointment cancels the initial appointment and schedules a new one, resulting in new appointment ID.

To modify an appointment, provide the information listed in one of following input options:

• modify an appointment for Shipment GID, Shipment Stop Number, and New Appointment Start Time & End Time
• modify an appointment for Shipment GID, Shipment Stop Location GID, and New Appointment Start Time & End Time

Example Conversations

• Reschedule the dock appointment for shipment <domain.shipmentGID> at <domain.locationGID> for April 14th, 2026 at 12:30am to 1:45pm

  • Should ask which stop to use, use stop 1 or 2

Canceling an Appointment

To cancel an appointment, provide the information listed in one of following input options:

• cancel an appointment for Appointment GID
• cancel an appointment for Shipment GID and Stop Number

Example Conversations

• Cancel the appointment for shipment <domain.shipmentGID> at <domain.locationGID>
  • If multiple stops at this location, should ask which stop to use
• Cancel the appointment for shipment <domain.shipmentGID> at the first stop

Using the DOCK SCHEDULING Agent

1. In the Global Header, select the  (AI Chat) icon.
2. Select an agent of DOCK SCHEDULING.
3. In the Ask Oracle text box, enter text similiar to "Cancel the appointment for shipment <domain.shipmentGID> at <domain.locationGID>" to start one of the conversations listed previously.
4. Select Send Message.