1 Introduction

This guide provides conceptual information about Oracle Communications Digital Business Experience.

Overview of Oracle Communications Digital Business Experience

Oracle Communications Digital Business Experience is a pre-integrated, end-to-end, digital solution that supports Concept to Cash to Care business processes for telecommunications service providers.

The solution enables you to:

  • Launch rapidly, deliver efficiently, and monetize orders
  • Improve business agility with a full featured, productized, and configurable solution
  • Increase operational efficiency with a flexible, future-proof architecture
Digital Business Experience supports the complete lifecycle of the Concept to Cash to Care business processes, which includes:
  • Concept to Market: Design commercial and billing product catalog with Oracle Communications Launch Cloud Service
  • Order to Cash: Order Lifecycle Management with Oracle Communications Order and Service Management (OSM) and monetization of services with Oracle Communications Billing and Revenue Management (BRM)
  • Cash to Care: Advanced customer care with Siebel CRM

The functional roadmap of the solution is based on TM Forum (TMF) Open Digital Architecture (ODA) business architecture.

The integration of these best of breed capabilities helps you grow revenue, deliver hyper-personalized customer experiences, and remain operationally agile and efficient as you explore new market opportunities.

Functional Architecture

The following diagram illustrates the functional architecture of Digital Business Experience.

Figure 1-1 Digital Business Experience Functional Architecture


Description of Figure 1-1 follows
Description of "Figure 1-1 Digital Business Experience Functional Architecture"

Getting Started

To get started with Digital Business Experience: See "Solution Documentation" to know which documents to refer to for detailed information about the solution.

Solution Components

The following applications perform various functional roles and form the Digital Business Experience solution:
  • Catalog: Oracle Communications Launch Cloud Service
  • Omni-channel customer relationship management: Siebel CRM
  • Monetization: Oracle Communications Monetization Suite
    • Billing and Revenue Management (BRM)
    • Pricing Design Center (PDC)
    • Elastic Charging Engine (ECE)
    • Offline Mediation Controller (OCOMC)
  • Central order management:
    • Oracle Communications Order and Service Management (OSM)
    • Oracle Communications Order and Service Management (OSM) Order-to-Activate Cartridges
    • Oracle Communications Service Catalog and Design - Design Studio (SCD)
  • Process integration: Oracle Communications Application Integration Architecture (AIA)

See Oracle Communications Digital Business Experience Compatibility Matrix for the complete list of applications and their supported versions.

Solution Documentation

Refer to the following guides in the order listed:
  • Release Notes: Provides release notes about this release of the solution.
  • Concepts Guide (this guide): Provides conceptual information about the solution and information about getting started with implementing the solution.
  • Compatibility Matrix: Provides details about the applications and their versions compatible with the solution.
  • Solution Deployment Guide: Provides instructions for deploying the solution.
  • Concept to Market Implementation Guide: Provides information about designing and launching products and services.
  • Order to Cash Implementation Guide: Provides information about the order to cash business process and its flows.
  • Cash to Care Implementation Guide: Provides information about the cash to care business process and its flows.
In addition, refer to the product-specific documentation of each individual application in the solution for detailed information about the applications.