1 Introduction

Learn about Oracle Communications Digital Business Experience.

Overview of Oracle Communications Digital Business Experience

Oracle Communications Digital Business Experience is a pre-integrated, end-to-end, digital solution that supports Concept-to-Order-to-Cash-to-Care business processes for telecommunications service providers.

The solution enables you to:

  • Launch rapidly, deliver efficiently, and monetize orders
  • Improve business agility with a full-featured, productized, and configurable solution
  • Increase operational efficiency with a flexible, future-proof architecture
Digital Business Experience supports the complete lifecycle of the Concept-to-Cash-to-Care business processes, which includes:
  • Concept-to-Market: Design commercial and billing product catalog with Oracle Communications Launch Cloud Service
  • Lead-to-Order: Customer acquisition and opportunity management, followed by quote creation and order capture with Siebel CRM and monetization of services with Oracle Communications Billing and Revenue Management (BRM)
  • Order-to-Cash: Order Lifecycle Management with Oracle Communications Order and Service Management (OSM) and monetization of services with BRM
  • Cash-to-Care: Advanced customer care with Siebel CRM

The functional roadmap of the solution is based on TM Forum (TMF) Open Digital Architecture (ODA) business architecture.

The integration of these best-of-breed capabilities helps you grow revenue, deliver hyper-personalized customer experiences, and remain operationally agile and efficient as you explore new market opportunities.

Functional Architecture

The following diagram illustrates the functional architecture of Digital Business Experience.

Figure 1-1 Digital Business Experience Functional Architecture


Description of Figure 1-1 follows
Description of "Figure 1-1 Digital Business Experience Functional Architecture"

Getting Started

To get started with Digital Business Experience: See "Solution Documentation" to know which documents to refer to for detailed information about the solution.

Solution Components

The following applications perform various functional roles and form the Digital Business Experience solution:
  • Catalog: Launch Cloud Service
  • Omni-channel customer relationship management: Siebel CRM
  • Monetization: Cloud Scale Monetization
    • BRM
    • Pricing Design Center (PDC)
    • Elastic Charging Engine (ECE)
    • Oracle Communications Offline Mediation Controller
  • Central order management:
    • OSM
    • OSM Order-to-Activate Cartridges
    • Oracle Communications Service Catalog and Design - Design Studio (SCD)
  • Process integration: Oracle Communications Application Integration Architecture (AIA)

See Oracle Communications Digital Business Experience Compatibility Matrix for the complete list of applications and their supported versions.

Solution Documentation

Refer to the following guides in the order listed:
  • Concepts Guide (this guide): Provides conceptual information about the solution and information about getting started with implementing the solution.
  • Release Notes: Provides information, like new features, about this release of the solution.
  • Compatibility Matrix: Provides details about the versions of applications and third-party tools that are compatible with the solution.
  • Solution Deployment Guide: Provides instructions for deploying the solution.
  • Concept-to-Market Implementation Guide: Provides information about designing and launching products and services.
  • Lead-to-Order Implementation Guide: Provides information about the Lead-to-Order business process and its flows.
  • Order-to-Cash Implementation Guide: Provides information about the Order-to-Cash business process and its flows.
  • Cash-to-Care Implementation Guide: Provides information about the Cash-to-Care business process and its flows.
Refer to each application’s product-specific documentation for detailed information.