2 Accounts
The Accounts Dashboard page is only accessible to Oracle® Intelligent Communication Orchestration Network subscribers who purchased the Managed Service Provider SIP Trunk License. The Accounts Dashboard is the landing page when those subscribers log in.
Accounts Page Display and Operations
When you log in with the Managed Service Provider SIP Trunk license, Oracle® Intelligent Communication Orchestration Network displays the Accounts Dashboard page with information about your sub-accounts (customers) and controls for adding and editing your customer accounts.
The following screen capture shows an example of the Accounts Dashboard.
Table 2-1 Table Columns
| Column Name | Description |
|---|---|
| Account Name | The name you configured for the account is a link to the Service page for that account. |
| Account Number | The number Oracle Communications Intelligent Orchestration Network Cloud Service set for the account during account creation. |
| Services | The number of services assigned to the account. |
| Status | Active | Suspended |
| Actions | Edit | suspend | Reactivate |
Table 2-2 Search Filtering
| Control | Description |
|---|---|
| Search | Use to find a customer account by name or number. |
| Status Search Filter | Use to narrow your search by status. Statuses include Active | Canceled | Suspended. Default: Active. |
At the top of the page, the account switcher drop-down list displays the name and identification number of your account followed by a list of your sub-accounts. The drop-down list shows the status of each sub-account account in addition to the name and account number.
- Green circle with the check mark—Active
- Orange warning triangle with an exclamation mark—Suspended
- Red circle with the X character—Canceled
When you click the name of an account, Oracle® Intelligent Communication Orchestration Network displays the Services page. To navigate back to the Accounts page, click the name of your account located at the top of the account switcher. When you navigate to a sub-account, the main navigation menu displays Customer navigation pages (Services, Numbers, and Sites). The only way to navigate back to the Accounts page is to use the Account Switcher.
Actions on the Accounts Page
Oracle® Intelligent Communication Orchestration Network provides the following actions for managing accounts. Click the ellipsis in the Actions column at the end of the row in the Customers table for the customer you want to affect to view the actions menu.
Add Account—Opens the Add Account drawer, where you specify the account details such as the Company Name and Company Address.
Edit—Opens the Customer Account drawer where you can update the Company Address information.
Sub-Account Suspension
With the Managed Service Provider (MSP) SIP Trunk license, you can create sub-accounts in your Oracle® Intelligent Communication Orchestration Network tenancy for managing your customers. When necessary, you can suspend a customer's account. For example, you might suspend a customer's account when the contractual expiry date passed without renewal but you don't yet want to terminate the account.
Account suspension is a reversible process that instantly blocks all service activity (both incoming and outgoing) for the account until you reactivate the account. When you reactivate the account, badges throughout the User Interface turn green and all operations are restored.
- Go to the Accounts page and click the action ellipses on the customer's account listing. Select Suspend and confirm.
- The account status is marked as Suspended with a yellow triangle icon throughout the User Interface.
- Calls and service operations are blocked.
- Service, Number, and Site management becomes read-only. Most actions, such as Pause and Add, are disabled. Delete is available for all the Services, single voice gateways, and all the voice bots under a voice gateway.
- Visual indicators and status badges turn gray or show the Suspended icon.
- You cannot add numbers, services, or sites to a suspended account.
- To reactivate, go to the Accounts page and click the action ellipses on the suspended customer's account listing. Select Reactivate and confirm.
Accounts Management
After you add Accounts to Oracle® Intelligent Communication Orchestration Network , you can manage them through the Accounts page.
Add Accounts
Oracle® Intelligent Communication Orchestration Network subscribers with the Managed Services Provider SIP Trunk License can add sub-accounts within their account by way of the Accounts Dashboard page. In this way, you can manage multiple customers from one place.
The following procedure enables you to add one or more sub-accounts to your tenancy.
- Navigate to the customer's account page by clicking the account name either in the account switcher drop-down list or in the table to continue the configuration with Services, Number Blocks, and Sites.
Edit Accounts
Oracle® Intelligent Communication Orchestration Network Managed Service Provider licensees can edit their customer's account information by way of the Accounts page.
In the following procedure, you can only edit the Company Address fields.
Suspend an Account
When you want to suspend one of your customer's accounts in Oracle® Intelligent Communication Orchestration Network go to the Accounts page and perform the following procedure. You might suspend an account when the customer's billing lapses or the customer no longer uses the account but you do not want to delete the account until the final billing is resolved.
Suspension denies all outbound and inbound calls for the account. You can later reactivate a suspended account.
Reactivate an Account
When you want to reactivate a suspended Oracle® Intelligent Communication Orchestration Network Customer account, go to the Accounts page and perform the following procedure.
After you reactivate an account, status badges displayed throughout the User Interface return to their regular color. Active status badges turn green, Paused status badges turn orange, Inactive badges remain gray.