1 Introduction
The Oracle® Intelligent Communications Orchestration Network cloud service enables Enterprise and Managed Service Provider licensees to connect on-premises and SaaS based Unified Communications (UC) and Contact Center (CC) communication tools. The Oracle® Intelligent Communications Orchestration Network cloud service is a SaaS offering that you manage through a user interface where you can customize settings to meet your needs now and in the future.
This guide explains the concepts and procedures for working in the user interface to configure and manage the features and operations the Oracle® Intelligent Communications Orchestration Network cloud service provides. The guide is organized with a chapter for each landing page on the user interface. Each chapter provides instructions for using the features and operations on the landing page.