Starting and Stopping Badged Item Service Matrix

The following matrix is representative of how a lamp SP type's field activity type profile would look. The following points describe the rows, columns and cells in the matrix:

• The customer events represent the three start and stop events that may take place at the service point.
  • Start service is the event that takes place when a service point is to be started and the system has no knowledge of a related stop event.
  • Stop service is the event that takes place when a service point is to be stopped and the system has no knowledge of a related start event.
  • Start/stop service is the event that takes place when a service point is to be stopped for one customer and started for another at the same time.
• The SP conditions represent the state of service at a service point. The following conditions are represented:
  • A device (the item) is either installed or not installed.
  • The installed device is either turned on or off.
  • The source of service (the line or pipe) is either connected to the service point or disconnected.
  • If the source is disconnected, define a field activity for each potential disconnect location.
• Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.