1 About This Guide

This guide is for managers and system administrators at a utility who intend to set up one or more of these Oracle Customer Experience (CX) for Utilities solutions:

• CX for Utilities Agent Service

• CX for Utilities Sales

This guide provides an overview of the implementation process for these solutions, and discusses how to:

• Complete Initial Registration and Administrative Tasks

• Configure Data Synchronization

• Configure Single Sign On

• Configure User Synchronization

• Perform a Connectivity Test

• Configure Oracle Utilities Systems

• Configure Fusion Applications

• Configure the Redwood Sales Interface (Sales implementations only)

• Manage Roles and Users

• Test Your Setup

Also in this section:

• Accessing Documentation for Integrated Systems