
Option | Description | Toolbar Button |
|---|---|---|
Print | Opens the Print Preview window, which allows you to print the contents of the Viewer window. | |
Exit | Exits the Viewer. | -- |
Option | Description | Toolbar Button |
|---|---|---|
Focus | Focuses the Viewer on selected devices or devices associated with selected events. See Viewer Focus for details. | |
Back | Moves to the previous view before a pan, zoom, or object focus operation (if any) changed the focus location in the Viewer. This button functions similarly to a web browser back button, storing a dozen "views." However, the loaded maps, the hide/display layers, and other options will use the current settings. | |
Forward | Moves to the next view if the Back button has been used. It functions similarly to a web browser's forward button. However, the loaded maps, the hide/display layers, and other options will use the current settings. | |
Search | Opens the Search dialog box, which allows you to enter search criteria and execute a search in the Viewer. | |
Load Maps | Allows you to explicitly load additional maps to display more of the surrounding area or additional detail. | |
Unload Maps | Unloads all maps, not just those in the visible drawing area. | |
Save View Area... | Saves the viewing area after prompting for a name for the saved area. If a view area already exists with that name, you will be asked if you want to replace it. | |
Delete View Area... | Deletes the viewing area after prompting for confirmation. | -- |
Show Lens | Opens a Lens window zoomed in on selected device. See Using Lens Windows. | -- |
Feeder Focus | Shows the selected device's feeder at a zoom level that will allow the Viewer to display the feeder in its entirety. | -- |
Change Focus Feeders... | Opens the Select Feeders to Display dialog that lists the feeder in focus and all adjacent feeders allowing you to select (or deselect) which feeders to view in Feeder Focus. Feeder Focus on Adjacent Feeders. | -- |
Feeder One Line | View the feeder one line for the selected object. | |
Schematic Diagram | Focus the Viewer on the selected device or associated selected events in the schematic view is available. | |
View Browser Map | Opens a web browser map to display the geographic area. | |
Focus on Feeder Breaker | Focuses the Viewer window on a breaker currently feeding the selected device. If the device is deenergized, the nominal breaker will display. | |
Hide/Display... | Opens the Hide / Display dialog box, which allows you to select what information will be displayed on the map. See Hiding and Displaying Viewer Objects. | |
Toggle Landbase | Turns the background landbase map on or off. | -- |
Toggle SCADA View | Removes all non‑essential devices to only show the feeder backbones and SCADA devices. The device classes that are shown in this view can be configured on a project basis and tuned as needed. | |
Feeder Names | Causes the right status bar to display the names of the feeders and substations feeding the selected device for parallel or meshed conditions; for tie points, it will display the names of both feeders. | -- |
Pointer Coordinates... | Opens a dialog box that displays the geographic coordinates for a selected object. | -- |
Group Events... | Opens the Group Events dialog box, which allows you to manually merge, relate, and un-relate events. | -- |

# | Option | Description | Keyboard Shortcut |
|---|---|---|---|
1 | North | Moves the map to the north. | Up |
2 | South | Moves the map to the south. | Down |
3 | East | Moves the map to the east. | Right |
4 | West | Moves the map to the west. | Left |
5 | Zoom In | Zooms in on the map to show a smaller area in more detail. | Plus |
6 | Zoom Out | Zooms out on the map to show a larger area. | Minus |
7 | Show Pan and Zoom Control | Check‑box allows you to select to display the Viewer Pan and Zoom control; deselect to hide the control. | -- |
Option | Description | Toolbar Button |
|---|---|---|
Fixed Size | This mode will keep the symbol and text sizes the same regardless of the zoom level. | -- |
Text Bigger | Increases the text font size. | |
Text Smaller | Decreases the text font size. | |
Symbols Bigger | Increases the size of symbols. | |
Symbols Smaller | Decreases the size of symbols. | |
Attributes Farther | Displays attributes (for example, flags, note symbols, and so on) away from the device. Each subsequent action moves the attribute farther away. | -- |
Attributes Closer | Displays attributes closer to the device. | -- |
Reset Scale | Resets the size of symbols and text to its default size. | |
Unload Maps on Map Load | Selection that sets the Viewer to unload previously loaded maps before loading another map. | -- |
Option | Description | Toolbar Button |
|---|---|---|
Commissioning Tool | Opens the Commissioning Tool. See Using the Commissioning Tool. | |
Assessment Tool... | Opens the Assessment Tool. See Using the Assessment Tool. | |
Feeder Load Management... | Opens the Feeder Load Management window. See Feeder Load Management. | |
Suggested Switching... | Displays the Suggested Switching wizard. This option is only enabled if a device is currently selected in the Viewer. See Using the Suggested Switching Tool. | -- |
Optimization... | Displays the Optimization wizard. This option is only enabled if a device is currently selected in the Viewer. See Chapter 16, Network Optimization Tool for information. | -- |
Option | Description | Toolbar Button |
|---|---|---|
Use CNV | Toggles between the legacy Viewer and the Common Network Viewer, which is also available in the Operations Mobile Application and in Flex Operations. | |
View Phases | Sets the Viewer's drawing areas to show conductor coloring by phases. | -- |
View Feeders | Sets the Viewer drawing area to feeder coloring mode. | -- |
View Currents | Sets the Viewer's drawing areas to show coloring by the current range. See Chapter 13, Viewer Power Flow Information Visualization, for more information. | -- |
View Loading | Sets the Viewer's drawing areas to show coloring by load (that is, the per unit current range). See Viewer Power Flow Information Visualization, Viewer Power Flow Information Visualization, for more information. | -- |
View Voltage Per Unit | Sets the Viewer's drawing areas to show coloring by voltage per unit (that is, the per unit voltage range). See Chapter 13, Viewer Power Flow Information Visualization, for more information. | -- |
View Nominal Voltages | Sets the Viewer's drawing areas to show coloring by the nominal voltage range. See Chapter 13, Viewer Power Flow Information Visualization, for more information. | -- |
View Limits | Sets the Viewer's drawing areas to show conductor coloring by their Amp limits. | |
Show Flow Direction | Overlays flow direction arrows the selected view option. See Chapter 13, Flow Direction, for more information. | -- |
Big Symbols | Allows you to toggle the display of Big Symbols, which are enlarged versions of normal symbology that allow you to see certain device types and conditions when zoomed out. In the following image, Big Symbols are active in the top view and inactive in the bottom view. ![]() | -- |
Show PF Options | Toggles the display of study session parameters in the Viewer when in study mode. See Viewing and Modifying Study Session Parameters for more information. | -- |
Real Time | If you are currently in Study mode, select this to switch to real-time mode. If you are currently in real-time mode, this is grayed out. For more information on real-time mode, see Real-Time and Study Mode. | |
Study | If you are currently in real-time mode, select this to switch to Study mode. If you are currently in Study mode, this is grayed out. For more information on study mode, see Real-Time and Study Mode. | |
Study Mode | Reset to Real-Time: reset the study session to the current real-time model. | |
Reset to Nominal: reset the study session to the nominal model. | ||
Reset...: displays the Reset Study Session dialog, which allows you to reset your session, and, optionally, add or remove DMS for it. | ||
Save Case Management...: opens the Save Case Management tool, which allows you to view, modify, delete, or reset to session changes. See Using the Save Case Management Tool for more information. | ||
Close Study Session: closes the study session and returns the Viewer to real-time mode. | ||
DMS in Study Session | This option allows users to enable DMS tools before starting their next study session. These users can also close their sessions and re-initialize them to change the DMS in Study Session option. Users with DMS_STUDY_MODE permission will notice that the DMS in Study Mode check‑box is checked by default. | |
Power Flow Real-Time Options... | The Power Flow Options button opens the Power Flow Options dialog box. |
Option | Description | Toolbar Button |
|---|---|---|
Viewer Help | Opens online help content for the Viewer. | -- |
Color Legend | Opens the Color Legend window, which displays information about symbology coloring. See Understanding Viewer Coloring for more information. | -- |
Highlight Legend | Opens the Highlight Legend window, which displays information about the current view. See Understanding Viewer Coloring for more information. |
Option | Description |
|---|---|
The Control Tool button opens the Control Tool for the selected device. The Control Tool may also be opened by double-clicking a device or by right clicking the device and selecting Control Tool... from the context menu. (See Using the Control Tool.) | |
The Trace button opens the Trace tool window, set to the current device. The Trace tool may also be started by right clicking the device and selecting Trace... from the context menu. (See Executing Traces.) | |
The Supply Points Mode button causes the Viewer to display supply points for potential selection. This allows supply points to be graphically grouped and added to an outage. | |
The Device Details button toggles device details on or off. Device Details may also be toggled on or off by right clicking the device and selecting Device Details... from the context menu. (See Displaying Device Details.) |
Menu Option | Description |
|---|---|
Assign | Assigns the crew selected in the Viewer to the event currently selected in Work Agenda. See Assigning a Crew to an Event for more information. |
En Route | Puts the crew selected in the Viewer en route to the event currently selected in Work Agenda. This is enabled only if the selected crew is an on-shift, available, non-mobile crew that is not currently en route or onsite. See Placing a Crew En Route for more information. |
Onsite | Puts the crew selected in the Viewer onsite at the event currently selected in Work Agenda. This is enabled only if the selected crew is en route. |
Offsite | Puts the crew selected in the Viewer offsite; this is available only if the crew is onsite. |
Release Crew | Releases the crew selected in the Viewer from the en route/onsite event selected in the Work Agenda. See Releasing Crews from an Event for more information. |
Update Availability... | Opens the Update Crew Availability dialog box for the selected crew. See Changing Crew Availability for more information. |
Crew Info... | Opens the Crew Info dialog box for the selected crew. See Using Crew Info for more information. |
Menu Option | Description |
|---|---|
Event Details... | Opens the Event Details window for the event. See Understanding Event Details. |
Trouble Info... | Opens the Event Details Trouble Info tab for the event. See Using the Trouble Info Tab. |
Event Log... | Opens the Event Details Event Log tab for the event. See Using the Event Log Tab. |
Damage Assessments... | Opens the Event Details Damage Assessments tab. See Using the Damage Assessments Tab. |
Show Fault Locations | Shows the fault locations for the selected event. |
Hide Fault Locations | Hides all potential fault locations for the selected event. |
Crew Info... | Opens the Crew Info window for the crew assigned to the selected event. See Using Crew Info. |
Show En Route Location... | Shows the AVL location of the crew that is currently en route to the selected event. This option is only enabled when one crew is assigned to the event. |
Release Crews... | Opens the Release Crews dialog box. Enabled when one or more crew is assigned to the event. See Releasing a Crew from the Crew Symbol in the Viewer. |
Make Predicted Stable | Makes currently selected predicted outage stable. Visible only when currently selected predicted outage can be made stable. See the Working with Stable Predictions for more details. |
Remove Predicted Stable | Removes stable flag from the currently selected predicted stable outage. Visible only when a predicted stable outage is selected. See the Working with Stable Predictions for more details. |
View Place Condition Step... | The View Place Condition Step... option is for tags, notes, and ground symbols. It opens the Switching Sheet, Safety Document, or Miscellaneous log file entry that created this symbol. |
Menu Option | Description |
|---|---|
Move | Moves a condition to a new location. If there are multiple conditions at a location, only the condition closest to the device can be moved. |
Show Leader Line | Shows the leader line for the device. |
Hide Leader Line | Hides the leader line. |
Reset Location | Resets the condition position to the default location. |
Rotate Clockwise | Rotates the symbol clockwise (only available for measurements). |
Rotate Counterclockwise | Rotates the symbol counterclockwise (only available for measurements). |
Resize Bigger | Increases the symbol size (only available for measurements). |
Resize Smaller | Reduces the symbol size (only available for measurements). |
Menu Option | Description |
|---|---|
Control Tool... | Opens the Control Tool for the selected device. See Using the Control Tool. |
Device Details... | Displays the Device Details balloon above the selected device. See Displaying Device Details. |
Attributes... | Opens the Attributes window, which displays information about the selected device. See Viewing Device Attribute Information from the Viewer. |
Open... | Initiates the Control Tool's Open command. See Control Tool Actions. |
Close... | Initiates the Control Tool's Open command, if applicable. See Control Tool Actions. |
Customer List... | Displays the Event Details Trouble Info tab's Customers List view. See Using the Trouble Info Customers View for more information. |
Damage Assessments... | Opens the Event Details Damage Assessments tab, which displays a list of damage assessments associated with the device and allows you to add new damage assessments. See Using the Damage Assessments Tab. |
Quarantine | Add a quarantine assessment condition. See Assessment.... |
Start Patrolling | Add a Start Patrolling assessment condition. See Assessment.... |
Remove Assessment | Remove the assessment condition. See |
Focus on Feeder Breaker | Focuses the Viewer window on a breaker currently feeding the selected device. If the device is deenergized, the nominal breaker will display. |
Generate Tag Steps | Allows you to generate a set of steps in the active switch sheet to tag devices upstream from the selected device. These will appear in a new Place Tags steps block. |
Toggle Call Display | Toggles call display on or off. When enabled, a symbol is displayed in the Viewer window for any devices that have calls associated with an event. Events with calls and clues will show the call symbol and clue symbol. |
Trace... | Opens the Trace tool, which allows you to display the path from a selected device to other devices based on specific criteria. See Executing Traces. |
) in the Viewer's toolbar or by right-clicking a device and selecting Device Details... from the context menu.
) in the Viewer's toolbar or by right clicking a device and selecting Device Details... from the context menu.
(
). You may unpin the window by clicking the unpin button (
) or close it by clicking the close button (). Device Details windows may be dragged to a different location in the Viewer or resized.• Search Type Option • Search Case Option • Search Result Limit • Customer Information Section • Account # • Name • Address • Telephone • Meter Number • Intersection • Street 1 • Street 2 • Substation Name • Feeder Name • Device ID • View Area • Crew ID • Event # | ![]() |

To… | Do this… |
|---|---|
Select an object | Click the object. |
Select multiple objects | Shift-click and drag to extend the selection rectangle around the area with the object you want to select. The Select a Device dialog box will open listing all of the devices in the selection area. |
Box Zoom | Box Zoom allows you to focus on an area. Click and hold the middle mouse button to begin drawing the rectangle and release it to complete drawing the rectangle; the Viewer will display the area selected at a zoom level that allows the area to fill the Viewer drawing area. |
Zoom out | Scroll upward with the scroll wheel, if available. |
Zoom in | Scroll downward with the scroll wheel, if available. |
Open the Control Tool | Double-click the object. |
Move the map | Click and drag the map to a new location. |
Flick map | If you drag in the Viewer drawing area while pressing the left mouse button and then release the mouse button (while in the dragging motion), the Viewer map will continue to move in the direction you were dragging (for a bit). |
A substation breaker is selected.


![]() | The Viewer will display the Feeder One Line view. ![]() |
![]() | The Viewer will display the adjacent feeders schematic with lines highlighted to show the connections. ![]() |




Area | Symbols |
|---|---|
Above Left | Tags |
Above Right | Probable Service/Device Outages Real Outages |
Below Left | En route/Onsite Crews |
Below Right | Notes Call Clues |
Symbology | Line Pattern | Color |
|---|---|---|
Overhead Line | Solid | Varies |
Underground Cable | Dashed | Varies |
Confirmed De-energized | Dashed | Black-White |
Partially Energized | Dashed | Black-Grey |
Predicted De-energized | Dashed | Feeder Color-White |
A Phase | Thin | Red |
B Phase | Thin | Yellow |
C Phase | Thin | Blue |
Loop | Magenta | |
Parallel | Purple |


Example | Description |
|---|---|
![]() | This illustration shows three 3‑phase switches (marked A, B, and C) in their normal states. Switch A is normally open; Switches B and C are normally closed. |
![]() | When Switch C is opened, an outage is created (indicated by the RO symbol) and the downstream circuit is de-energized. The symbol for Switch C changes from red (closed) to green (open), and a green circle appears around it to indicate that it is abnormally open. |
![]() | Switch A is closed to re-energize the circuit. The switch symbol changes to red (closed) and a red circle appears around the switch to indicate that it is abnormally closed. |
![]() | Opening a single phase of the normally closed Switch B, causes the device to go into a partially abnormal state, which is indicated by a yellow switch symbol surrounded by a yellow circle. The state of each phase is indicated by a color block behind the phase name. In this example, the A phase is opened and the switch shows the A with a green (open) background; the B and C phases are closed and have red backgrounds. ![]() The downstream circuit is partially de-energized and a real outage (RO) is created. |


Trace Type | Description |
|---|---|
To Source | Traces from the selected device to its energizing source. |
All Connected | Traces from the selected device to all connected devices, stopping only at energizing sources. |
To Transformer | Traces from the selected device to upstream and downstream transformers. |
To Switch | Traces from the selected device to upstream and downstream switches. |
To Device Class | Traces from the selected device to a device class. Click the Search button () to open the Select Class dialog box, which displays a tree list of device classes. Multiple device classes can be chosen by holding down the CTRL key when selecting additional classes. After making your selection, click the OK button to close the dialog box. |
To Open Points | Traces from the selected device to all directly-connected open points on the feeder. |
To Nominally Open Points | Traces from the selected device to all directly connected nominally open points on the feeder. |
Toolbar Icon | Description |
|---|---|
The Trace button executes the trace. | |
The Clear button erases the trace color from the Viewer and returns to normal color. | |
The Refresh button performs the trace again. This is useful if devices have been operated or the model was rebuilt. | |
The Trace Focus button focuses the Viewer on the entire extent of the trace. | |
The Endpoint button focuses the Viewer on the endpoint device of the trace. This option is disabled if the trace is in all directions (since there will not be a single endpoint). | |
The Upstream Impedance Report button displays a dialog box with all configured upstream devices, their solved voltages, and their modeled impedances. Only available if Power Flow Extensions are licensed. See Inspecting Impedances with the Upstream Impedance Report. | |
The Help button displays online help for the Trace function. |
To trace... | Do this… |
|---|---|
To all connected devices | Select All Connected from the drop-down list and then click the Trace button. The Viewer traces from the device to all connected devices stopping only at an energizing source. |
To connected transformers | Select To Transformer from the first drop-down list and select the direction from the second drop-down list. Click the Trace button. The Viewer traces from the device to all transformers in the specified direction. |
To connected switches | Select To Switch from the first drop-down list and then select the direction from the second drop-down list. Click the Trace button. The Viewer traces from the device to the nearest switch in the specified direction. |
To the energizing source | Select To Source from the first drop-down list. Click the Trace button. The Viewer traces from the device upstream to the energizing source. |
To a specific device class | Select "To Device Class" from the first drop-down list. The Device Class field and Search button will be displayed. Click the Search button to open the Select Class dialog box. Expand the electrical object tree and select the device class that you wish to trace to. Click OK to populate the Device Class field. Click the Trace button. The Viewer traces to that device class. |
A specific phase | Select the phase you want to trace. Select the tracing option (All Connected, To Transformer, To Switch, or To Source) and the direction, then click the Trace button. |
Upstream | Select either "To Transformer" or "To Switch" from the first drop-down list, and then select "Upstream" from the second drop-down list. Click the Trace button. |
Downstream | Select either "To Transformer" or "To Switch" from the first drop-down list, and then select "Downstream" from the second drop-down list. Click the Trace button. |
Both upstream and downstream | Select either "To Transformer" or "To Switch" from the first drop-down list, and the select "All" from the second drop-down list. Click the Trace button. (Tracing all connected devices and tracing to the source will automatically trace both upstream and downstream.) |
Using statuses currently displayed in the Viewer | Select "Current Session" from the third drop-down list. Select the tracing option (All Connected, To Transformer, To Switch, and so on) and the direction, then click the Trace button. |
Using nominal statuses | Select "Nominal" from the third drop-down list. Select the tracing option (All Connected, To Transformer, To Switch, and so on) and the direction, then click the Trace button. |
Menu Option | Description | Toolbar Icon |
|---|---|---|
Export | Exports the table to a CSV file. |
Menu Option | Description | Toolbar Icon |
|---|---|---|
Trace Results Help | Shows the online help. |
Task | Description |
|---|---|
Approve the selected devices. | Select one or more devices in the Waiting for Approval list and click the approve button (); alternatively, you may use the right-click menu option. The devices are moved to the Approved list and their symbols in the Viewer change from red or green to gray. |
Focus on the device in the master Viewer window. | Select a single device in either list and click the Focus button (); alternatively, you may use the right-click menu option. |
Remove selected devices from the list. | Select one or more devices in either list and click the Remove button (); alternatively, you may use the right-click menu option. |
Undo the approval for the selected device. | Select one or more devices in the Approved list and click the Undo button (); alternatively, you may use the right-click menu option. The devices are moved to the Waiting For Approval list and their symbols in the Viewer change from gray back to red or green. |