Email Alerts

Email High Bill Alerts AMI are digital messages sent through the email channel to inform customers when they are on track for a high bill or high use for the current period. The Email High Bill Alert AMI user experience can vary widely, depending on many factors, such as:

• Which fuel/resource types the customer has.
• Whether cost or usage is displayed.
• Whether the utility or the customer has set up a threshold.
• Whether the customer is part of utility programs, such as budget billing.

Each email is comprised of the following individual modules, each of which can also vary depending on these factors.

• Subject Lines and Header Module
• Bill Forecast Module
• Electric Gas Comparison Module
• Multi-Service Comparison Module
• Time of Day Module
• Water Time of Day Module
• Load Shifting Insights for High Bill Alerts
• Weather Insights Module
• Ways To Save Module
• Marketing Module
• Easy Open Module
• User Feedback Module
• Footer Module

Note: For utilities to send water alerts, they must also have the Digital Self Service - Transactions Cloud Service. See the Oracle Utilities Opower Digital Self Service - Transactions Product Overview for additional information.

This graphic shows an example of what the Email High Bill Alert AMI might look like for a customer.