How To Cancel A Tender
If a tender is no longer valid (e.g., a check bounces), the tender must be canceled. The following steps explain how to do this.
You navigate through the pages as follows:
1. Open the payment event - tenders page for the tender in question. Proceed to step 2.
2. Click Cancel. Proceed to step 3.
3. Before the system cancels the tender, you must specify the cancel reason. The tender cancel window opens.
In the tender cancel window, select a Cancel Reason to describe why the tender is being canceled. The system also needs to know which Bank Account To Charge the cancellation against. The system will default the Bank Code and Bank Account from the original bank information used when the tender was deposited. You can override them here.
When you click the OK button, the system cancels the tender and ALL payments linked to the event.
If the cancellation reason you supply is indicated as being "non-sufficient funds", the system will generate an adjustment to levy a NSF charge. Refer to Contract Type - Main Information for more information.