Viewing the Log of a Refund Request

Procedure

To view the log of a refund request:

  1. Search for the refund request in the Refund/Write Off Request screen.
  2. In the Search Results section, click the link in the Refund/Write Off Request column corresponding to the refund request whose log you want to view.
    The Refund Request screen appears.
  3. Click the Log tab.
  4. View the log of the refund request in the Refund Request Log zone.
    Note: You can manually add a log entry for the refund request by clicking the Add Log Entry link in the upper right corner of the Refund Request Log zone.

Related Topics

For more information on... See...
How to search for a refund request Searching for a Refund or Write Off Request
How to add a log entry for a refund request Adding a Log Entry for a Refund Request
Refund Request Log zone Refund Request Log