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Oracle Revenue Management and Billing
Oracle Revenue Management and Billing
  1. Home
  2. Oracle Revenue Management and Billing
  3. Business Processes
  4. Oracle Revenue Management and Billing Generic Business Processes
  5. Refund/Write Off Request
  6. Refund Request (Used for Viewing)
  7. Refund Request - Main
  • Oracle Revenue Management and Billing
    • Business Processes
      • Oracle Utilities Application Framework Business Processes
      • Oracle Revenue Management and Billing Generic Business Processes
        • Person Information
        • Billing
        • Payments
        • Adjustments
        • Credit & Collections
        • Financial Transactions
        • Statements
        • Sales & Marketing
        • Rates
        • Quotes
        • Service Credits
        • Loans
        • Deposits
        • Case Management
        • Job Streams
        • Workflow and Notifications
        • Overdue Financial Obligations
        • Division
        • Approval Workflow
        • Rules Engine
        • Alternate Sequential Bill Numbers
        • Transaction Feed Management
        • Upload Validated Payment Data
        • Freeze Payments on Notification
        • Trial Billing
        • Bill Tolerance
        • GL Account Validation
        • Upload Validated Adjustment Data
        • Payment Request
        • Account Receivable Central
        • Offset Request
        • Funding Request
        • Hold Request
        • Delinquency Central
        • Upload Request
        • General Ledger (GL) Accounting Template
        • Payment Agreement Request
        • Deferred Revenue Recognition
        • File Upload Interface
        • Mass Pricing Update
        • Price Item, Parameter, and SQI Upload
        • Product and Product Version Upload
        • Price List and Price Item Pricing Upload
        • Refund/Write Off Request
          • Prerequisites
          • Refund Request (Without Approval) Status Transition
          • Refund Request (With Approval) Status Transition
          • Write Off Request (Without Approval) Status Transition
          • Write Off Request (With Approval) Status Transition
          • Account Level Refund/Write Off
          • Refund/Write Off Adjustment at Bill Level
          • Algorithms Used in C1-RefundReq
          • Algorithms Used in C1-WORequest
          • Refund/Write Off Request Type
          • Refund/Write Off Request (Used for Searching)
          • Refund Request (Used for Viewing)
            • Refund Request - Main
              • Refund Request
              • Refund Details
              • Bill Line Items
            • Refund Request - Bills
            • Refund Request - Payments and Adjustments
            • Refund Request - Log
            • Defining a Characteristic for a Refund Request
            • Adding a Payment Event to the Refund Request
            • Adding a Payment to the Refund Request
            • Adding a Credit Bill to the Refund Request
            • Adding a Credit Bill Line Item to the Refund Request
            • Editing a Refund Request
            • Editing the Refund or Bill Line Item Details
            • Deleting a Refund Request
            • Deleting a Bill from the Refund Request
            • Deleting a Bill Line Item from the Refund Request
            • Submitting a Refund Request
            • Approving a Refund Request
            • Rejecting a Refund Request
            • Viewing the Log of a Refund Request
            • Adding a Log Entry for a Refund Request
            • Voiding a Refund Request
          • Write Off Request (Used for Viewing)
        • Garbling Customer Information
        • Information Lifecycle Management (ILM)
        • Extract Template
        • Batch Scheduler
        • Data Extractor
        • Hold Request Creation, Modification, Release, and View Through Inbound Web Service
        • Hold Direct Debit Instruction
        • Deleting Inactive Customer or Closed Account Information
        • Generic Request
      • Oracle Revenue Management and Billing Financial Services Business Processes
      • Oracle Revenue Management and Billing Insurance Business Processes
    • Administrative Processes

Refund Request - Main

The Main tab displays information about the refund request. It contains the following zones:

  • Refund Request

  • Refund Details
    Note: The Refund Details zone appears when the refund request is in Draft status and the total refund amount is greater than zero.

  • Bill Line Items

Parent Topic: Refund Request (Used for Viewing)

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