Inbox Dashboard

The Inbox dashboard displays a list of conversations with your connected healthcare providers.

To access your list Inbox dashboard, select the Inbox dashboard tab at the bottom of the window. Alternatively, select Inbox on the Ask Oracle menu Ask Oracle.

The Inbox dashboard displays your list of conversations, including the following information:
  • Provider (sender) name
  • Subject and a short text preview of the most recent message
  • Number of messages in that conversation
  • Date and time of the most recent message in that conversation
The following actions might be available to you:
  • Write: Select New Message to start (compose) a new message. See Write Messages and Start Conversations for more information about the options available to you when writing and sending messages, including adding attachments.
  • Search: Filter your messages by placing your cursor in the Search box. A list of optional filters is displayed:
    • Search by provider: To limit the inbox to a particular provider, select the Provider filter, and then select the provider's name. Only messages from that provider are displayed.
    • Search by send date: To limit the inbox to a particular send date, select the Send Date filter, and then set the date range by selecting a start date and end date. Only messages sent within that date range are displayed.
  • View: Select a message in the list to open it.

    Note:

    Depending on your healthcare provider, you might see confidential or sensitive messages marked with a Confidential or Sensitive label. When a sensitive message is sent, only you can view the message or replies from providers. Any authorized representatives (proxy users) cannot view the message.
  • Mark as Read or Unread: Conversations that include unread messages are displayed with a blue dot Unread Messages next to them. To add or remove this indicator, open the message and select Mark as Read (if it is currently unread), or select Mark as Unread (if it is currently read).
After you open a message, the following actions might be available to you:
  • Reply: Enter a reply to an existing message. See Reply to Messages for more information.
  • Download: Messages with attachments are indicated by an Attachments icon Attachment. If the message has an attachment, select Download File Download File to save it to your device.

Parent topic: Messages