Using the Reservation Sales Screen

The Reservation Sales Screen is designed for call center operations, allowing you to search room and rate availability in one or more properties from a hub location using a variety of search criteria.

The Reservation Sales Screen supports the following:

View global, hub and property sell messages. Click the chevron to expand/collapse the sell message panel. You can also click the Expand Sell Messages / Collapse Sell Messages toggle button. (Available when the Activate the Sell Message Functionality OPERA Control is active).
View sell messages (Available when the Activate the Sell Message Functionality OPERA Control is active).
Access the property brochure, in a separate browser tab, by clicking the Property Name or Events link. For more information, see Property Brochure.
Access the property website in a separate browser tab.
Record caller information.
Record ongoing reservation notes during the call.
Access the five most recent reservations and profiles.
Manage and create profiles.
Search for availability across multiple properties based on destination, amenities, property type or packages.
Create multi segment reservations with different rate codes for each segment using the trip composer.
Create itinerary reservations for multiple properties, room types and rate codes using the trip composer.
View property locations and nearby attractions on an interactive map.
View availability at alternate properties (Available when the Show Alternate Properties OPERA Control is active)
View availability sorted by rate code or room type.
View block availability when a property is selected. (Available when the Business Block OPERA Control is active).
View rate amounts (pricing) in different currencies (Available when the Ability to Quote Rates in Foreign Currencies OPERA Control is active).
View negotiated rates (Available when the Negotiated Rates OPERA Control is active) and profile discounts applied to the negotiated rates. (Available when the Profile Discounts and Show Profile Discounted Rates OPERA Controls are active).
View membership award rates. Available when the Award Points Redemption OPERA Control is active.
View past stay history and future reservations for the selected profile.
View detailed rate code information.
- View deposit requests and cancellation policies. For more information, see Booking Rules and Schedules.
- View alternate stay dates for dates with no availability or restrictions (Applicable when the Restrictions OPERA Control is active).
View and add packages to reservations.
Create shared reservations (Available when the Sharers OPERA Control is active).
Record turnaways for unconfirmed reservations (Available when the Turnaway Functionality OPERA Control is active).

The default rate display set is as follows:

Default Display Set, plus NEGOTIATED (if Default Display Set OPERA Control is configured and a profile with negotiated rates is selected).
Default Display Set (if Default Display Set OPERA Control is configured and no profile with negotiated rates is selected).
NONE including NEGOTIATED (if Default Display Set OPERA Control is not configured and profile with negotiated rates is selected).
NONE (if Default Display Set OPERA Control is not configured and no profile with negotiated rates is selected).
PROMO only (if a Promotion code selected).
DAYUSE only (if zero Nights is entered).

Note:

The Display Set filter chip can be added to the smart search bar to update the current display set.

Tip:

Click Legend to view details of the icons displayed. For more information, see Icons.

Table 3-1 Icons and Description

Icons	Description
	Using Caller Information
	Using Quick Notes
	Using the Trip Composer