Business Events

Business events give a full history and give a quick overview what has happened and why but can also be used to trigger output generation.

Business Event Rule

Field Description

Code

The code of the business event rule

Event Action

The policy enrollment event action (Add, Update, Delete, Time Valid Change)

Entity

The entity for which the policy enrollment event was raised

Attribute

The attribute in the entity for which the business event rule is defined.

Old Value

The attribute value in the current Active policy

Old Value Empty

Indicator if the attribute value in the current Active policy has a value

New Value

The attribute value in the new policy version

New Value Empty

Indicator if the attribute value in the new policy has a value

Priority Category

Category of business event rules that logically belong together

Priority

Priority within a priority category

Condition Dynamic Logic

Reference to a condition dynamic logic

Business Event Definition

Reference to a business event definition

Business event rules evaluate policy enrollment events created in the policy version compare. Policy enrollment events capture changes between the current active policy version and the new policy version in detail.

Business event rules select policy enrollment events that have a special business meaning like:

  • New Policy, Add Member, Add Product

  • Cancel Policy, Cancel Member

  • Term policy enrollment (including term reason), Term policy enrollment product

  • Transfer policy to another group account, Transfer member to another product

  • Reinstate Policy, Reinstate Policy Enrollment

  • Address change

Business Event Definition

A business definition defines the way a business event is presented.

Field Description

Code

The code of the business event definition

Descr

Description of a business event definition

Display Text

The display text for a policy enrollment event of type Business. The display text can have up to 10 substitution parameters.

Priority

The priority can be used to determine which 'message' to communicate with the customer in case multiple policy enrollment events exist.

The display text is used to describe the business event in a userfriendly way. E.g. a display text for an address change can be configured like this:

{0} address changed per {1}.

The associated policy enrollment event has the specific parameters, so the display text is presented as "Mailing address changed per 01-MAY-2022".