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  2. Check Gift Card Balance

65 Check Gift Card Balance

Overview: Use the Check Gift Card Balance page or window to inquire on the amount remaining on a gift card.

Both the page and the window display the same fields and provide the same options.

How to display:

  • Check Gift Card Balance page: Select the Check Gift Card Balance option through a menu, such as the Order Entry menu, or from the Home page.

  • Check Gift Card Balance window:

    • Select the Check Gift Card Balance option for a gift card payment in the Payment Information Panel of the Order Summary page.

    • Select the Check Gift Card Balance option for a gift card payment on the Add Payment window.

    • Select the Check Gift Card Balance option for a gift card payment on the Edit Payment window.

Note:

The Check Gift Card Balance option is available only if you have authority to the Stored Value Card Balance Inquiry (MSVB) menu option.

For more information:

Check Gift Card Balance Options

Purpose: You can perform the following actions on the Check Gift Card Balance page or window.

For more information:

Send Balance Inquiry Request

  1. Select a gift card payment method from the Payment Method drop down field.
  2. Enter a valid gift card number in the Card Number field.
  3. If the gift card is assigned an ID number, enter the ID in the Card ID Number field.

  4. Select the Check Gift Card Balance option. The system validates your entries. An error message displays if:

    • The card number is blank.

    • The card number does not match the length defined in the Credit Card Length field for the payment in the Work with Pay Types (WPAY) menu option.

    • The card number does not pass the modulus check validation defined in the Modulus Check field for the payment in the Work with Pay Types (WPAY) menu option.

    • The leading digits of the card number do not match the leading digits defined in the Leading Digits field for the payment in the Work with Pay Types (WPAY) menu option.

  5. The system looks at the Authorization Service field defined for the gift card pay type to determine the service bureau that performs balance inquiries for the gift card pay type. An error message displays if an authorization service is not defined for the payment in the Work with Pay Types (WPAY) menu option.
  6. The system sends a balance inquiry request to the service bureau.

  7. If the response returns an error, the system displays an error message at the top of the page or window.

    • If the vendor response returned matches a vendor response in the CC Vendor Response table, the system displays the message defined for the vendor response.

    • If the vendor response returned does not match a vendor response in the CC Vendor Response table, the system displays a message indicating the vendor response is not recognized and provides the error returned in the balance inquiry response.

    • If a response is not received from the service bureau, the system displays a message indicating the balance inquiry could not be performed.

  8. If the response includes the card balance amount, the system displays the Card Balance at the bottom of the page or window.

Fields on Check Gift Card Balance

Purpose: The following information displays if you select the Check Gift Card Balance option from the Add Payment window or if you select the Check Gift Card Balance option through a menu, such as the Order Entry menu. This information is already defined if you select the Check Gift Card Balance option for a gift card payment on the Order Summary page or from the Edit Payment window.

The following fields related to the response display only if the balance amount is received in the response from the gift card service.

For more information: