Table of Contents

• Title and Copyright Information
• Preface
• 1 Getting Started
• 2 Glossary
• 3 System Control Values
• 4 Configuration and Administration
  • Working with Customer Properties (PROP)
  • Working with Admin Properties (CPRP)
  • Clearing the Cache for HTML Email Templates (CEML)
  • Working with Web Service Authentication (WWSA)
  • Working with Contact Center (WWCC)
  • Display Active Batch Jobs (DABJ)
  • Display Job History (DJHY)
  • Monitoring Jobs (WJMO)
• 5 Accounting Setup
  • Setting Up the Accounting Tables
  • Working with Entities (WENT)
  • Working with Divisions (WDIV)
  • Working with Pay Types (WPAY)
  • Working with Banks (WBNK)
  • Working with Accounting Periods (WACP)
  • Working with Currency (WCUR)
  • Working with Sales Representatives (WSLS)
• 6 Customer Service
  • Establishing Customer Service Tables
    • Establishing Order Types (WOTY)
    • Establishing Price Override Reason Codes (WPOR)
    • Establishing Additional Charge Codes (WADC)
    • Establishing Order Hold Reason Codes (WOHR)
    • Establishing Cancel Reason Codes (WCNR)
    • Establishing Return Reason Codes (WRTR)
    • Establishing Exchange Reason Codes (WEXR)
    • Establishing Return Disposition Values (WRDV)
    • Establishing Custom Special Handling Formats (WSHF)
    • Establishing Add Reason Codes (WADR)
    • Working with Order Inquiry Reason Codes (WORC)
    • Working with Order/Call Disposition Reject Reason Codes (WWRR)
    • Working with Default Messages (WMSG)
    • Working with Order Line Activity Codes (WOLA)
  • Setting Up Customer Support Tables
    • Setting Up the Country Table (WCTY)
    • Setting Up the Zip/City/State (Postal Code) Table (WZIP)
    • Setting Up Customer Profiles (WPFL)
    • Setting Up the Customer Class Table (WCCL)
    • Setting Up Match Codes (MMCH)
    • Setting Up User-Defined Fields (WUDF)
    • Working with Postal Code Formats (WPCF)
    • Working with Mail/Call Codes (WMCC)
    • Working with Customer Action Reason Codes (WCAR)
    • Working with Customer Note Types (WNTY)
    • Working with Language Codes (WLAN)
  • Creating and Updating Customers
    • Work with Customers (WCST)
    • Creating and Updating Bill-to Customers (WCBT)
    • Printing the Customer Exposure Report (PCER)
    • Printing the Customer Detail Exposure Report (PCAR)
    • Working with Customer API (WCAI)
  • Order Inquiry
    • Order Inquiry/Maintenance (OIOM)
    • Streamlined Order Inquiry (DORI)
  • Performing Order Maintenance
  • Order Status Reports and On-line Inquiries
    • Submit Order Cancellation List Screen (POCL)
    • Printing Backorder Reports (PBOR)
    • Printing the Sales Journal (PDSJ)
    • Printing the Sales Journal by Pay Type (PSJP)
    • Printing the Sales Journal Summary (PSJM)
    • Printing Sales Journal Errors (PSJE)
    • Printing the Order Shipment Analysis (POSA)
    • Printing the Open Prepaid Order List (POPP)
    • Print the Order Addition Report (PAAR)
    • Printing the Sales Tax Report by State (PSTX)
    • Printing the State Tax Detail Report (PSTD)
    • Printing the Order Demand/Sales Reports (PSSR)
    • Item Purchase and Sales Aging Report (LIPS)
    • Print Order Control Report (POCT)
    • Printing the Held Order Report (PHOR)
    • Printing the Daily Business Status Report (DBST)
    • Printing the Order Reconciliation Report (PORS)
    • Printing the Sales Journal by Currency Report (PSJC)
    • Printing the Held Orders by Pay Type Report (PHOP)
    • Printing the Exchange Reason Report (PERR)
    • Printing the Price Override Reason Report (PROR)
    • Printing the Return Reason Report (PRRR)
    • Displaying Open Orders by Item (DOOI)
    • Display Held Order Summary
    • Ship Via/Item Inquiry (SVII)
    • Printing Backorder Reports by Descending Dollars (PBOD)
    • Reviewing Operations Control Summary (FLSH)
    • Reviewing Pending Orders (DOSS)
    • Sales Summary (DSSS)
    • Printing the Order Type Summary by Delivery Type Report (PDTS)
  • Managing Declined Authorizations
    • Working with Credit Card Cancellations (WCCC)
  • Releasing Held Orders
    • Working with Customer Fraud Tables (WCFD)
    • Working with Miscellaneous Frauds (WMFF)
    • Selecting Held Orders
  • Managing Returns
    • Working with Return Authorizations (WRTA)
    • Receiving Returns (WRAR)
    • Crediting Returns (WRAC)
    • Processing Credits by Line of Business (MCLB)
    • Work with Return Interface Errors (WRIE)
  • Issuing Refunds
    • Printing and Interpreting Refund Due Lists (MRDU)
    • Working with Refunds, Writeoffs and Balances Due (WREF)
    • Processing Refunds (MREF)
    • Reprint Refunds Screen (MREP)
    • Reconciling Checks (MREC)
    • Purge Refund Checks Screen (MPRF)
    • Printing the Processed Refund Register (PPRR)
    • Processing Refunds by Order Number (MRFO)
  • Working with Catalog Requests
    • Working with the Catalog Request Interface (WCRU)
    • Purge Catalog Request History (PCRH)
  • Managing Soldouts and Backorders
    • Working with Soldout Controls (WSLD)
    • Processing Auto Soldout Cancellations (MASO)
    • Generating Soldout Notifications (MSON)
    • Generate Backorder Notices (GBOC)
    • Working with Held Detail Lines (WOHD)
    • Working with Backorders Pending Cancellation (WBPC)
    • Printing the Order Cancellation List (PBRI)
    • Processing Item Substitutions (PSUB)
  • Processing and Purging Subscriptions
    • Generating the Subscription Extract Table (WGSE)
    • Purging Subscriptions (MPCS)
  • Memberships
    • Working with Membership Types (WWMT)
    • Working with Membership Programs (WWMP)
    • Working with Customer Memberships (WWCM)
    • Generating Membership Orders (EGMO)
    • Release Membership Orders (RMEM)
    • Printing the Expected Membership Orders Report (PEMO)
    • Update Customer Memberships (MMCM)
  • Email Repository
    • Working with Email Category (WEMC)
    • Purging Email History (MPCH)
    • Updating Email Domains (MUEE)
    • Printing the Email Error Report (PEME)
  • Customer Service Appendices
    • Work with Customer Action Notes (WCAN)
    • Process Address Changes Screen (PACS)
    • Work with Changed Customers Screen (MBSI)
    • Work with Unchanged Customers Screen (MBSF)
• 7 Fulfillment
  • Reserving Inventory and Generating Pick Slips
    • Working with Interactive Reservation (MIRV)
    • Selecting Vendors for Drop Ship Processing (MDSP)
    • Displaying Pick Slip Generation Inquiry (DPSI)
    • Working with Pick Slip Messages (WPSM)
    • Streamlined Pick Slip Generation (WSPS)
    • Pick Print Eligibility (WPPE)
    • Unlock Pick Slip (MUPI)
    • Processing Drop Ship Orders by Batch (MDSB)
    • Printing the Carryover Report (PCOR)
  • Confirming and Billing Shipments
    • Manually Confirming Shipments (MCON)
    • Reprinting and Voiding Pick Slips (WVRP or WSVP)
    • Void Pick Batch (WSVP)
    • Printing the Fill Rate Reports (PFRR)
  • Setting Up the Fulfillment Tables
    • Working with Ship Via Codes (WVIA)
    • Working with SCF Codes (WSCF)
    • Working with SCF/Ship Via Values (WSHV)
    • Working with Shipping Rates (WSHR)
    • Working with Drop Points (WDPT)
    • Editing Warehouse Drop Points (EWDP)
    • Editing SCF Ship Via (ESSV)
    • Working with Dunnage Weight (WDUN)
    • Working with Zip/Ship Via (WZSV)
    • Working with Tax Jurisdiction (WTXJ)
    • Working with Weight Tables for Order Weight (WFTB)
    • Working with Offer Ship Via Assignment (WSVA)
    • Working with Lines of Business (WLOB)
    • Displaying the Line of Business Order Queue Summary (DLOQ)
    • Creating SCF Ship Vias by SCF Range (MSSV)
  • Shipping Zone Reservation
    • Creating and Maintaining Geographic Zones (WGZN)
    • Creating and Maintaining Zone Reservation Dates (WZRD)
    • Creating and Maintaining Zone Reservation Codes (WZRC)
  • Order Orchestration Drop Ship Integration
    • Downloading Drop Ship Vendors (ECSV)
    • Displaying Unprocessed Drop Ship Items (DUDS)
    • Working with Retail Brands (WRBD)
    • Printing Drop Ship Reports (PDSR)
    • Working with Drop Ship Background Jobs (WPBJ)
    • Working with Drop Ship Errors (WDSE)
    • Load USPS Zip Code File (LZPS)
• 8 Installation Setup
  • Work with System Values/Features (WSYS)
  • Establishing Security
    • Working with Companies (WCMP)
    • Working with User Records (WUSR)
    • Setting Up User Classes (WUCL)
    • Working with Threshold Values (WTHR)
  • Using the Menu Driver
    • Setting Up Menu Options (WOPT)
    • Customizing Menus (WMNU)
    • Working with Announcements (WANN)
  • System Control Values and Number Assignments
    • Setting Up the Number Assignment Table (WNUM)
  • Setting Up Secured Features
  • Menu Driver Screen
• 9 Marketing
  • Setting Up Offer Information
    • Working with Offers (WOFR)
    • Working with Season Codes (WSEA)
    • Working with Promotions (WPRO)
    • Working with Source Categories (WSCT)
    • Working with Source Codes (WSRC)
    • Working with Dollar Chart by Offer (WDCO)
    • Working with Dollar Chart by Source Code (WDCS)
    • Initializing an Offer (MOFI)
    • Working with Special Pricing by Source Code (WSPP)
    • Generating Source Codes Using the Source Upload Table (WSRW)
  • Setting Up Pricing Information
    • Work with Promotional Pricing Groups (WPRG)
    • Work with Promotional Pricing (WPRP)
    • Working with Price Codes (WPCD)
    • Assigning Price Codes (APCD)
    • Display Price Code Assignments (DPCA)
    • Working with Price Tables (WPTB)
    • Package Insert Processing (WPIP)
    • Working with Coupon Promotions (WCPR)
    • Working with Customer Price Groups (WCPG)
    • Working with Quantity Price Matrix (WQPM)
    • Work with Pricing Upload (WPUP)
  • Reviewing Forecasting Information
    • Inventory Status Inquiry (ISIQ)
    • Print Product Performance Reports (PPPR)
    • Print Campaign Performance Reports (PCPR)
    • Print Order Promotion Analysis Report (POPA)
  • Using House List Options
    • Working with Merge/Purge Sold-to Names (MMCS)
    • Clearing Customer Sold To Status (MCST)
    • Merging and Purging Customer Bill To Names (MMCB)
• 10 Merchandising
  • Setting Up the Item Supporting Tables
    • Working with Hazardous Item Codes (WHAZ)
    • Working with Item Category Codes (WITG)
    • Working with Item Classes (WICL)
    • Working with Item Status (WIST)
    • Working with Long SKU Classes (WLSC)
    • Working with Long SKU Departments (WLSD)
    • Working with Units of Measure (WUOM)
    • Working with Item Subscriptions (WISB)
    • Working with Item Keywords (WKEY)
    • Working with Item Keyword Exclusions (WEXC)
    • Working with Tax Product Code Cross References (WTPC)
  • Setting Up the Purchasing Tables
    • Working with Buyers (WBUY)
    • Working with Purchase Order Ship Via (WPSV)
    • Working with Vendors (WVEN)
    • Working With PO Additional Charges (WPAC)
    • Working with Unit of Measure Conversions (WUMC)
    • Working with Vendor Items (WVNI)
    • Working with Vendor Upload (LVUP)
    • Work with Item/SKUs (MITM)
  • Creating and Working with Items
    • Working with Item Coordinates (WCIO)
    • Working with Item Tax Exemptions (WITX)
    • Working with GST Tax Exemption Status (MGTX)
    • Updating Harmonize Codes (UPHC)
    • Working with Freight Exempt Items (WFEI)
    • Working with Item Coordinate Types (WICT)
  • Setting up SKUs
    • Working with SKU Elements (WSK1, WSK2, WSK3)
    • Work with SKU Element 2 (WSK2)
    • Work with SKU Element 3 (WSK3)
    • Working with SKU Groups (WISG)
    • Using the SKU Generator (ESKG)
    • Resequence the SKU Collating Sequence Number (RSCS)
  • Working with Sets
    • Entering Set Information (WSET)
    • Entering Variable Set Information (WVST)
    • Entering Finished Goods Information (WFGD)
  • Updating Items and SKUs
    • Creating Item/SKU Offers (MISO)
    • Updating Item/SKU Offers (MUSO)
    • Deleting SKUs for an Item (MDLT)
    • Copying SKU Offer Information (MCSO)
    • Copying Item Warehouse Information (MCIW)
    • Working with Offer Overrides by Item Class (WSOI)
    • Maintaining SKU Cross Reference Codes (MSKR)
    • Updating SKU Offer Prices (MUSK)
    • Maintaining Item/SKU/Offer (CPIM)
    • Maintaining Item Offers (MIOF)
    • Copying SKU/Offer Records (CSKO)
  • Maintaining Purchase Orders
    • Maintaining Purchase Orders (MPOE)
  • Using Purchase Order Inquiry
    • Purchase Order Inquiry (MPOI)
  • Printing Purchase Orders
    • Printing Purchase Orders (MPRP)
  • Printing Purchase Order Reports
    • Printing the Open PO Listing By Vendor Report (MPPO)
    • Printing the PO Auto Cancel Report (MPAC)
    • Printing the Purchase Order Expected Delivery Listing (PEXD)
  • Performing Inventory Analyses
    • Using Inventory Inquiry (DINI)
    • Printing Item Sales Analysis Reports (MISA)
    • Printing Item Stock Status Reports (MISS)
    • Inventory Inquiry by Item (IIQI)
  • Retail Integration (External System to Order Administration)
    • Working with Retail Integration Item Upload (RIIU)
    • Creating and Maintaining Long SKU Divisions (WLDV)
• 11 Order Entry
  • Entering Orders
    • Enter/Maintain Orders (OEOM)
    • Work with Customer Call Log Screen (WCLL)
    • Inquiring into Item Availability (DIAV)
    • Display SKUs Screen (Scanning Items by SKU Description) (DSKU)
  • Working with Error Order Batches
    • Printing the Retail Order Cross Reference Report (POCR)
• 12 System Operations
  • Operating Background Jobs
    • Background Job Control (MBJC)
    • Purging Active Procedures (MACP)
    • Purge Active Procedures Across Users (MACX)
    • Working with Integration Layer Processes (IJCT)
  • Running Period End Processing
    • Working with Periodic Functions (WPER)
    • Working with Periodic Processes (WPPR)
    • Executing Periodic Processes (EPRO)
    • Working with Periodic Process History (WPHS)
    • Purge Periodic Process History (MPPR)
    • Printing the Tax Jurisdiction Report (PTXJ)
  • Using the System Utilities
    • Working with Default Options (WDFT)
    • Consolidating Order Billing History (MOBH)
    • Reset Allocation Quantities (MRPC)
    • Reset Reserve Quantity (MRQR)
    • Reset Backorder Quantity (MRBO)
    • Reset Item Warehouse Quantity on Hand (MRIW)
    • Reset SKU Open Order Quantity (MRSO)
    • Unlocking a Stranded Order or Batch (MULO)
    • Resetting the Order Billing History Table (ROBH)
    • Resetting Customer Sold to Amount on Order (RONO)
    • Unlock Purchase Order (MUPO)
    • Working with File Uploads (WUPL)
    • Work with Authorization Services (WASV)
  • Setting Up Authorization Services
    • Reprocess Authorizations Screen (RPAA)
    • Reprocess Drop Ship Authorizations Screen (RPDS)
    • Working with Required Responses (WREQ)
    • Reset Authorizations (RSAA)
    • Performing Batch Authorization (SATH)
    • Printing the Online Credit Card Authorization List (PATL)
  • Purging Tables
    • Purging Prestige Credit Card Deposits (MPSP)
    • Purging Orders (MPOR)
    • Purging Suspended Orders (PSOR)
    • Purging SKUs (MPSK)
    • Purge Inventory Transaction History (MITH)
    • Purge Purchase Order (MPOP)
    • Purge Empty Item Locations (PITL)
    • Purge Order Billing History (POBH)
    • Purge Orders by Order Number (MORP)
  • Flexible Payment Options
    • Working with Flexible Payment Options (WFPO)
  • Processing Deposits
    • Processing Auto Deposits (SDEP)
    • Printing the Deposit History Summary (PDHS)
    • Printing the Credit Card Deposit Schedule (PCCD)
    • Printing the Pending Payment Plan Deposits (PPPD)
    • Printing the Deposit History Detail Report (PDHD)
  • E-Commerce Interface
    • Working with Batch Order Maintenance Transactions (WBOM)
    • Downloading E-Commerce Offer Files (EOFR)
    • Working with E-Mail Notification Templates (WEMT)
    • Testing Email Generation (UEML)
    • Sending Internet Order Ship Confirmation (ESCF)
  • Workflow Management
    • Working with Tickler User Groups (WTUG)
    • Working with Tickler Category (WTCT)
    • Working with Tickler Resolution Reason (WTRR)
    • Working with Tickler Events (WTEV)
    • Working with Tickler Users/User Groups (WTIC)
    • Workflow Management (WWFM)
    • Purging Ticklers (MPTK)
  • Point of Sale Integration
    • Working with Outbound Interface Transactions (WOIT)
    • Generating Outbound Interface Triggers (GOIT)
    • Work with Store Cross Reference (WSCR)
  • Order Orchestration Integration
    • Working with Order Broker (WOBR)
  • Stored Value Card Integration
    • Working with Physical Stored Value Card Assignment (WPSA)
    • Stored Value Card Balance Inquiry (MSVB)
    • Transmitting Activation and Reversal Transactions (SSVC)
  • Importing Item/SKU and Set Data
    • Importing Item-Related Supporting Data (SDUP)
    • Importing Set Components (WCUP)
  • ChannelAdvisor Integration
    • Working with ChannelAdvisor Accounts (WCAA)
  • Merchandising Integration
    • Print User Security Audit Reports (PUSA)
    • Order Volume Report (OVOL)
    • Process New Secured Features (NSEC)
    • Process New System Control Values (NSCV)
    • Work with Warehouse Drop Point (WWDP)
• 13 Warehousing
  • Performing Inventory Transactions
    • Working with Inventory Transactions (WITI)
    • Working with Inventory Transaction Errors (WITE)
    • Finished Good Work Order Processing (WWOR)
  • Transaction History
    • Display Inventory Transaction History (DITH)
    • Print Inventory Transaction History (PITH)
  • Inventory Transaction Setup
    • Work with Inventory Transaction Codes (WITC)
    • Work with Inventory Transaction Reason Codes (WIT1)
    • Verifying Inventory Sharing (VISH)
  • Item Where Used
    • Explode Finished Good Items (MKEX)
    • Where Finished Good Component Item Usage (MKCU)
    • Where Set Component Item Usage (MSCU)
    • Where Variable Set Component Item Usage (MVCU)
  • Purchase Order Receipts
    • Purchase Order Receipts (PORC)
    • Working with P/O In Transit Information (MPIT)
    • Placing Suspended Stock (SUSP)
  • Managing Warehouses
    • Creating and Maintaining Warehouses (WWHS)
    • Working with Warehouse Lists (WWHL)
    • Creating and Maintaining Location Classes (WLCL)
    • Creating and Maintaining Locations (WLOC)
    • Using the Location Generator (MLOC)
    • Work with Pending Locations Screen (WPLO)
    • Creating Item Warehouse/Locations (MIWL)
    • Suggest Location Placement (MSLO)
    • Working with Default Warehouse Locations (WWDL)
    • Printing the On Hand by Warehouse Report (POHW)
  • Docking Purchase Orders
    • Docking Purchase Orders (MDPO)
    • Printing the Purchase Orders in Docked Status Report (PDPO)
    • Printing the Docked but Past Due Purchase Order Report (PDPD)
  • Warehouse Management Integration
    • Working with PO Receipt Errors (WPRE)
    • Working with Pick Invoice Errors (WPIE)
    • Working with Warehouse Cross-Reference (WWXR)