Reversing a House Account Payment
To reverse a payment on a house account:
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Click Register Options in the Register Sale screen.
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Click House Account Reversal.
If the customer has more than one house account, Xstore Point of Service prompts for the account. Continue with Step 4. Otherwise, continue with Step 10.
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Select the account:
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Click the account.
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Use the up and down arrow to highlight the account, then press the Spacebar.
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Click OK.
Xstore Point of Service prompts for the payment to reverse.
Figure 23-6 House Account Payments List
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Select the payment:
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Click the payment.
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Use the up and down arrow to highlight the payment, then press the Spacebar.
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Click OK.
Xstore Point of Service prompts for the reason for the reversal.
Figure 23-7 House Account Reversal Reason Code List
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Select the reason:
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Click the reason.
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Use the up and down arrow to highlight the reason, then press the Spacebar.
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Select OK.
Xstore Point of Service prompts for additional information about the reason for the reversal.
Figure 23-8 House Account Reversal Comment Prompt
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Enter additional information about the reason for the reversal.
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Select OK.
The payment reversal is applied to the transaction and appears in the View Port.