Reversing a House Account Payment

To reverse a payment on a house account:

1. Associate a Customer with the Transaction.

2. Click Register Options in the Register Sale screen.

3. Click House Account Reversal.

   If the customer has more than one house account, Xstore Point of Service prompts for the account. Continue with Step 4. Otherwise, continue with Step 10.

4. Select the account:

   • Click the account.

   • Use the up and down arrow to highlight the account, then press the Spacebar.

5. Click OK.

   Xstore Point of Service prompts for the payment to reverse.

   Figure 23-6 House Account Payments List

   
   

   

   
   

6. Select the payment:

   • Click the payment.

   • Use the up and down arrow to highlight the payment, then press the Spacebar.

7. Click OK.

   Xstore Point of Service prompts for the reason for the reversal.

   Figure 23-7 House Account Reversal Reason Code List

   
   

   

   
   

8. Select the reason:

   • Click the reason.

   • Use the up and down arrow to highlight the reason, then press the Spacebar.

9. Select OK.

   Xstore Point of Service prompts for additional information about the reason for the reversal.

   Figure 23-8 House Account Reversal Comment Prompt

   
   

   

   
   

10. Enter additional information about the reason for the reversal.

11. Select OK.

    The payment reversal is applied to the transaction and appears in the View Port.