Announcement
The Announcement module states the intent of the report. It includes text and an image that either welcomes customers to their new report experience or acknowledges a change to the customer's program.
Appears in: Welcome and Announcement Report, Limited Income Report, Time of Use Report, and Peak Focused Report
Requirements
Limitations
- Report type: This module is only offered as part of a welcome experience or as part of the Welcome and Announcement Report.
User Experience
Welcome and Announcement Report
Welcome Report
This section describes the user experience of the Announcement module for a new customer that receives a Welcome Report. The welcome version of the module introduces the customer to their new report experience and clearly indicates that subsequent reports are not bills.
Heading: A heading that welcomes the customer to the Home Energy Report.
Announcement: The announcement introduces customers to their new report experience. It explains that the reports are designed to help them make informed decisions that can help them save. The announcement varies depending on whether the customer is new to reports or if they are a legacy customer who is new to the report experience. See User Experience Variations for more information.
Image: The illustration supports the welcome message.
Announcement Report
This section describes the user experience of the Announcement module for a new customer that receives an Announcement Report. This version of the module is customized to support the announcement type selected by the utility.
Heading: A custom title that highlights the change.
Announcement: Custom body text that explains a change to the customer's program experience, such as an update to their energy circumstances.
Image: A visual that complements the utility's announcement.
Time of Use Report and Peak Focused Report
Time of Use Report and Peak Focused Report version of the module emphasizes the report message of the importance of saving energy at all times, while also educating customers about the additional benefits of saving during peak hours. The module varies slightly for new and legacy customers.
This section describes the user experience of the Announcement module for a new customer.
Heading: A heading that welcomes the customer to the Home Energy Report.
Announcement: The announcement explains to the customer that the reports are designed to help them save energy and personalized for their Time of Use plan.
Image: An image that compliments the custom utility announcement.
This section describes the user experience of the Announcement module for a legacy customer.
Heading: A heading that alerts the customer to a change in their Home Energy Report.
Announcement: The announcement reemphasizes the purpose of the report and that their report insights are personalized to account for their Time of Use plan.
Image: An image that compliments the custom utility announcement.
Limited Income Report
The Limited Income Welcome Report version of the module emphasizes the report message of how saving energy can help the customer save money. The module varies slightly for new and legacy customers.
This section describes the user experience of the Announcement module for a new customer.
Heading: A heading that welcomes the customer to the Home Energy Report.
Announcement: The announcement explains to the customer that the reports are designed to help them save energy and money.
Image: An image that compliments the custom utility announcement
This section describes the user experience of the Announcement module for a legacy customer.
Heading: A heading that alerts the customer to a change in their Home Energy Report.
Announcement: The announcement reemphasizes the purpose of the report and that their report insights are personalized to help them save energy and money.
Image: An image that compliments the custom utility announcement.
User Experience Variations
New vs. Legacy Customers
The Announcement module welcome variations differ slightly by report type, depending on whether the customer is new or legacy.
Customers who have received earlier versions of the reports are considered legacy customers. These versions acknowledge how the report has changed, with messaging such as "Welcome to your new Home Energy Report" or "Here's your improved Home Energy Report."
Customers who have never received a Home Energy Report are considered new customers. These versions introduce customers to their report insights, with messaging such as "Welcome to your Home Energy Report."
See the User Experience for more information about each module type.