Welcome and Announcement Report
The Welcome and Announcement Report is a dual-purpose report type that can introduce Home Energy Report recipients to their new report experience or can be customized to share an important announcement or update with existing customers.
Welcome Report
The Welcome Report is the first report that new and legacy customers on a time of use plan receive as part of their Home Energy Report experience.
- Legacy customers are those who have received Home Energy Reports in the past. For these customers, the Welcome Report highlights how the report experience has evolved.
- New customers are those who have not previously received a Home Energy Report. For them, the Welcome Report serves as an introduction to their report insights.
Note:
New customers does not include customers who move from one audience segment to another. For example, customers that move from a standard rate plan to a time of use plan. 
See the Welcome and Announcement Report Modules for more information about how the experience varies by module.
Announcement Report
The Announcement Report delivers a custom message about an event or update that may affect a customer's energy use, while connecting that message to the insights presented in the rest of the report. For example, it can be used to inform limited to moderate income customers about bill assistance programs or to help customers prepare for fire season. The front page of the report is fully customizable, allowing utilities to add relevant context alongside existing insights and predefined content to better align the report with the customer's current situation.
See the Welcome and Announcement Report Modules for more information about how the experience varies by module.
Welcome and Announcement Report Modules
The Welcome and Announcement Report type is built with a predefined mix of dynamic and static modules carefully crafted to tell customers a personalized story about their energy use. It provides new experiences and insights that vary over time, depending on specific customer attributes and utility goals. Go to the individual module page for more details about the user experience.
The following modules are included on the front of the report:
The following modules are included on the back of the report: