Technical Support Information Worksheet
If the troubleshooting information does not solve your problem, use the following
table to collect information that you need to communicate to Oracle Service.
|
|
|
Service contract number
|
|
|
System model
|
|
|
Operating system
|
|
|
System serial number
|
|
|
Peripherals attached to the system
|
|
|
Superuser password
|
|
|
Summary of the problem and the work being done when the problem
occurred
|
|
|
IP address
|
|
|
Server name (system host name)
|
|
|
Network or Internet domain name
|
|
|
Proxy server configuration
|
|
|
Email address and phone number for you and a secondary
contact
|
|
|
Street address where the system is located
|
|
|